Full Black Screen

Community Beginner ,
May 15, 2021 May 15, 2021

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Hello guys i just got started with adobe premiere pro yesterday, the thing is that while im working on some projects and i click on a clip to preview it or edit it on the timeline, my whole screen turns off for a couple seconds and then turns on like it's normal again. I must say that this doesn't happen all the time, just at some random times but it's still annoying, i dont know what that could be so im here asking for some help, thanks in advance. 

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Crash, Error or problem, Freeze or hang, Hardware or GPU

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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Community Beginner ,
May 15, 2021 May 15, 2021

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Adobe Premiere Info:

-Adobe Premiere Pro 2021 vERSION 15.2.0 (Compilation 35)
-It says its updated on the creative cloud app
-Im using Windows 10 Pro
-Im using .mp4 videos only
-Im not getting any kind of error messages
-My specs (CPU: Intel Core i7-8700k GPU: Asus Rog Strix Nvidia RTX 2080 Ti driver version 466.27)
-Its hard to record a video with the issue as i was mentioning this happens randomly

 

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Community Beginner ,
May 15, 2021 May 15, 2021

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So i was finally able to record this issue 

 

 

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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Download and do a clean installation of the Studio Driver instead of the Game Ready Driver.

NVIDIA STUDIO DRIVER

Driver Version: 462.59 - Release Date: Tue May 11, 2021
 

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Community Beginner ,
May 15, 2021 May 15, 2021

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Okay i just uninstalled nvidia game ready drivers from control panel and even used DDU, now that i have nvidia studio drivers its still happening the same so i dont think the drivers are the problem here 😞 

At this point I don't know what might be causing the screen blackout

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Community Beginner ,
May 15, 2021 May 15, 2021

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Community Beginner ,
May 16, 2021 May 16, 2021

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Can someone please help me?

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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Contact support. Nothing much we can do from here.

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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...and be sure to ask for the Video Queue when you contact support.

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Community Beginner ,
May 16, 2021 May 16, 2021

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Seems like downgrading to the previous version fixed it

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