GeForce MX250: Unsupported Video Driver

New Here ,
Jul 14, 2020

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Hey. I've installed Premiere Pro Recently and when I tried to run it after installation, This was the error I got.

59DA8046-FB8C-45BA-84A5-E7AFC1F7DE07.jpeg
I have NVIDIA Control Panel Pre Installed and I followed the instructions it has given me when I hit "fix". It redirected me to download the studio drivers for my gpu. But there were no studio drivers available for MX250. I tried installing it on someone else's laptop which also has MX250 and it started up perfectly without any issues. Please help me out with this. Thanks in Advance.

There is no hope. Since version 14.3.2, Premiere Pro will now require Studio drivers (which are, unfortunately, incompatible with any non-GTX or non-Titan or non-RTX GPU or with any GPU older than the Pascal-based GTX 10 series) and full 10-bit OpenGL output capability in order to even run properly. Even with a supported GPU, the Game Ready drivers will lock the output to only 8-bit output through OpenGL. And in newer versions of Premiere Pro, this will disable all hardware acceleration and you'll be permanently locked to software-only rendering and software-only encoding.

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Error or problem, Hardware or GPU

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GeForce MX250: Unsupported Video Driver

New Here ,
Jul 14, 2020

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Hey. I've installed Premiere Pro Recently and when I tried to run it after installation, This was the error I got.

59DA8046-FB8C-45BA-84A5-E7AFC1F7DE07.jpeg
I have NVIDIA Control Panel Pre Installed and I followed the instructions it has given me when I hit "fix". It redirected me to download the studio drivers for my gpu. But there were no studio drivers available for MX250. I tried installing it on someone else's laptop which also has MX250 and it started up perfectly without any issues. Please help me out with this. Thanks in Advance.

There is no hope. Since version 14.3.2, Premiere Pro will now require Studio drivers (which are, unfortunately, incompatible with any non-GTX or non-Titan or non-RTX GPU or with any GPU older than the Pascal-based GTX 10 series) and full 10-bit OpenGL output capability in order to even run properly. Even with a supported GPU, the Game Ready drivers will lock the output to only 8-bit output through OpenGL. And in newer versions of Premiere Pro, this will disable all hardware acceleration and you'll be permanently locked to software-only rendering and software-only encoding.

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Error or problem, Hardware or GPU

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Jul 14, 2020 0
Adobe Employee ,
Jul 17, 2020

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Hi anoops952,

 

Sorry to hear about this. Please try installing the latest version of NVIDIA driver (v251.67) and check if it's working properly. Let us know if it helps.

 

Thanks,

Sumeet 

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Jul 17, 2020 0
New Here ,
Sep 21, 2020

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Hi anoops952, 

 

Did you try the recommendation from Sumeet? Did it work? I am about to go through the same situation. My graphics card is also NVIDIA MX250. I would like to use Premiere Pro on my laptop for video edit. 

 

Awaiting for your response. 

 

Thanks,

Ezekiel

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Sep 21, 2020 0
New Here ,
Sep 22, 2020

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Hi I also have the same problem but it only came up the last few days. I've had the same laptop for a year with the MX250 and I've had premier pro for about nearly 3 months and had no problem. I have no idea why this problem is only coming up now. There are no studio drivers for the MX250 and this problem is seriously affecting the quality of the videos.

 

I have downloaded and installed the latest Geforce game ready driver https://www.nvidia.co.uk/Download/driverResults.aspx/163796/en-uk but it is still not compatible, and there are no other options in terms of drivers for this graphics card. Can you please provide a solution. Thanks.

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Sep 22, 2020 0
New Here ,
Sep 23, 2020

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Hi Sumeet, 

 

I downloaded the driver that you sent but it doesnt work. I just purchased this new laptop. Could you help me please? My driver is also GE Force MX250.

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Sep 23, 2020 0
LEGEND ,
Jul 17, 2020

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The driver version Sumeet linked to is the latest (as of 17 July 2020) Game Ready Driver, which is the one you want. There are absolutely no Studio Drivers at all whatsoever for any of the MX-series GPUs because the Studio Drivers require 128-bit or better memory in order to be compatible with non-Quadro GPUs. All of the MX-series GPUs have only 64-bit memory (and in the case of the MX250, it is based on the very same GP108 GPU as the GeForce GT 1030).

 

And even if the driver is compatible with Premiere Pro, be advised that you will not be able to use hardware H.264 or HEVC encoding using the Nvidia NVENC codec as all of the MX-series GPUs have either a missing or disabled NVENC encoder. And depending on the CPU that's installed in that laptop, if the "Hardware encoding" is present at all in the Export settings, it will use only the Intel QuickSync codec (or if that laptop has an AMD CPU installed, the encoding selection will be grayed out, permanently locking it to the software encoding mode).

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Jul 17, 2020 0
New Here ,
Sep 22, 2020

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The Game Ready Driver still is not compatible with Premier Pro 2020. I tried installing it and it still comes up with the same message. Does this mean there is no hope for us that has a pretty much brand new laptop with the MX250 graphics card but cannot use premier pro properly? It was actually working fine a few days ago but for some reason it only stopped working properly since 2 days ago..

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Sep 22, 2020 0
LEGEND ,
Sep 23, 2020

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There is no hope. Since version 14.3.2, Premiere Pro will now require Studio drivers (which are, unfortunately, incompatible with any non-GTX or non-Titan or non-RTX GPU or with any GPU older than the Pascal-based GTX 10 series) and full 10-bit OpenGL output capability in order to even run properly. Even with a supported GPU, the Game Ready drivers will lock the output to only 8-bit output through OpenGL. And in newer versions of Premiere Pro, this will disable all hardware acceleration and you'll be permanently locked to software-only rendering and software-only encoding.

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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So adobe basically has rendered the computers of everyone who are unable to get a studio driver and those with the graphics card you've mentioned useless? 

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Hi, I am also facing the same issue. Did you solve it yet?

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Sep 23, 2020 0
LEGEND ,
Sep 23, 2020

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Pretty much.

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Sep 23, 2020 0
LEGEND ,
Sep 24, 2020

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Not only that, but none of the MX series GPUs have a hardware NVENC encoder at all. Thus, the GPU will never be utilized at all in any video editing program for encodes and exports. Only the CPU (aka software only) will be used if you have such a low-end GPU installed. And this is all because of the limitations and restrictions of the hardware itself. Adobe has very little, if anything, to do whatsoever with these limitations.

 

In other words, the MX250 is pretty much useless for video editing - period. Regardless of the software used.

 

And DaVinci Resolve is even worse, in this case: It requires (relatively speaking) a high-end, pricey and monster GPU just to function well.

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Sep 24, 2020 0
New Here ,
Oct 13, 2020

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Will purchasing a new graphics card for my Dell computer resolve this issue?   If so, is there a recommendation of a different graphics card?

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Oct 13, 2020 0
LEGEND ,
Oct 13, 2020

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It depends on your computer. If your system is a laptop with such a GPU, then you cannot upgrade the GPU at all.

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Oct 13, 2020 0
New Here ,
Sep 25, 2020

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I just had the same problem with my laptop. I then updated Adobe Premiere to the newest version (14.4) via the creative cloud app and now there seems to be no compatibilty issues. I hope this works for you too! Greetings

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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Nevermind, the error message appeared again... This is really upsetting.

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Sep 25, 2020 0
New Here ,
Oct 01, 2020

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Is the anser to roll back the Adobe install to a previous version?

This is very frustating!  I too bought a new computer because Adobe Premiere was giving me a similar error on an HP laptop from 2012.  Now less than 10 months later the new computer is "out of date" and "old" for Adobe Premiere Pro use?

 

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Oct 01, 2020 0
LEGEND ,
Oct 01, 2020

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Do so before this November. Moving forward, all future versions of Premiere Pro will now require workstation-capable discrete GPS in order to even run properly. Unfortunately, none of the low-end discrete GPUs such as the MX250 qualify because they do not support 10-bit output via the OpenGL API. They are restricted in hardware to 8-bit.

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Oct 01, 2020 0
New Here ,
Oct 02, 2020

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Any thoughts on whether Adobe Premiere Elements will have the same problem?

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Oct 02, 2020 0
LEGEND ,
Oct 02, 2020

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No. Premiere Elements does not utilize the GPU much, if at all,  no matter what. In fact, it does not use the same rendering engine as Premiere Pro.

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Oct 02, 2020 0
New Here ,
Oct 13, 2020

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What version of Premiere Pro is safe to roll back to?

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Oct 13, 2020 0
LEGEND ,
Oct 14, 2020

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If you have an Intel CPU and the MX250, and both the integrated Intel UHD Graphics and the discrete GPU are enabled, then you must roll back to the 14.04 or 14.1 version to regain hardware encoding (albeit using the Intel graphics for those tasks), and then letting the MX250 handle CUDA rendering. But do so before this coming November, as these compatible versions will no longer be available at all when the next major version of Premiere Pro is released.

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Oct 14, 2020 0
New Here ,
Oct 15, 2020

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Thank you for the info. I thought this worked because the first time i opened Premiere it worked. The second time i got the same error message as the person above. Is there a fix for this? I tried both versions and they seem to work so i think its fixed but the message is still there... is this just a bug or does it not support still?

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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Hi, will an external GPU sort this? Any recommendations? Thanks.

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Oct 15, 2020 0
LEGEND ,
Dec 05, 2020

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Re-phrasing what I had stated:

 

It turned out that there is currently no Premiere Pro 2021 (version 15.0). The latest currently available version, version 14.6, is just a refresh of the current 2020 version (version 14.0). Since version 14.5, NVDEC hardware decoding support has been added. NVDEC is selected as the default hardware decoder in the two newest official versions of Premiere Pro. Unfortunately, the version of the GP108 chip that the MX250 uses has its NVDEC hardware decoder disabled at chip manufacture (the desktop GT 1030 has NVDEC enabled), so if NVDEC is selected, then the entire system will default to software-only decoding unless one changes the Media setting hardware decoding checkbox from Nvidia to Intel (which requires a restart of Premiere Pro).

 

And the GP108 chip that the MX250 uses never had an NVENC hardware encoder at all. It is completely absent within the chip itself.

 

As such, in terms of GPU-accelerated rendering performance (solely by the CUDA implementation in the GP108 chip), the MX250 is barely any faster than the latest integrated Intel graphics to justify the chip cost to the laptop manufacturers. (As in, these MX250 chips actually cost the laptop manufacturers much more money than is justified by the performance increase over integrated graphics.)

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Dec 05, 2020 0
New Here ,
Dec 05, 2020

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Thanks for the information. I have bought a new computer with RTX 2060 GPU
since posting this thread. So I should be ok for a few years.

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Dec 05, 2020 0
New Here ,
Dec 13, 2020

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Hey there, 

 

Thanks for all the info. I tried rolling back to the recommended versions, but just like the other users above the first launch was fine but opening for the second time reverted back to the same error. I just bought this laptop about 6 months ago (Spent 2k on an Asus Zenbook), and can't seem to run Premiere Pro at all anymore because of this. Is it possible or realistic just to change out the graphics card in order to permanently solve this issue? I really want to avoid selling a brand new laptop and looking for another if possible.  

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Dec 13, 2020 0
New Here ,
Dec 13, 2020

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I discussed this option with a tech guy and his short answer was "no". This
problem is why they recommend desktop not laptop computers. You can upgrade
a desktop. Laptops are not usually made for upgrading anything other than
the RAM and possibly the hard drive. I sold my less than one year laptop
for half price to my grandkids and bought an MSI with an RTX 2060 GPU in
it. Only $1400 Canadian (about $1000US) Black Friday sale. I wish you
searching for a solution that suits your needs.

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Dec 13, 2020 0
New Here ,
Dec 14, 2020

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Thanks for the feedback. Thats definitely a great solution, but I'm constantly on the road so a desktop is nearly impossible for me to work from. Would you possibly have any recommendations for graphics cards to look for? At this point I guess I'm just going to replace my laptop for another with more horsepower.

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Dec 14, 2020 0
New Here ,
Dec 14, 2020

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I get you re:laptop vs. desktop. I'm in the same position.
As far as graphics card recommendations ... I am not an expert in all
things graphic cards but my research shows that an NVidia RTX card that's
2060 or higher is a good starting point. If you can afford a 2070/2080 or
better than go for it.

There's a ton of options out there. The hard part is balancing your needs
with your budget etc.
Take your time. Maybe you can find a good deal on the right kind of laptop
in the upcoming Christmas/Boxing Day sales.

Here's the relevant page on the Adobe website to get you started.
https://helpx.adobe.com/ca/premiere-pro/user-guide.html/ca/premiere-pro/system-requirements.ug.html

If you think you will be doing 4K resolution editing in the future you need
to make sure the card has at least 6GB RAM on it.

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Dec 14, 2020 0
LEGEND ,
Dec 16, 2020

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In this case, you're stuck between a rock and a hard place. All laptops throttle down their clock speed when on battery power - to the point where the clock speed is way too low to edit video. In fact, modern laptops may throttle their clock speed all the way down to 400 MHz constantly when under such heavy load under batteries alone! (Meaning that the laptop CPU may not even run at anywhere near its base speed.) Otherwise, a fully-charged battery may die out in minutes or even seconds.

 

And in most laptops, there is absolutely no way at all whatsoever to circumvent this behavio(u)r. This behavio(u)r is hard-coded within the BIOS itself. So the only way to prevent this would be to plug in the machine into an AC mains outlet - and that will completely defeat the primary purpose of a laptop.

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Dec 16, 2020 0