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Generic Error when importing H265 footage

New Here ,
Jul 09, 2020

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Hi guys

 

I am running Premiere 14.3.0 Build 38 on Windows 10 Version 2004.

When trying to import H265 footage from DJI MavicPro2 or Gopro7, I get a message "Generic Error during Import". 

I already installed the additional HEVC codec from the Microsoft Store. 

Any ideas? Thank you!

Hi teecee2010,

 

I've replied to your original thread. You may reply to that to continue the troubleshooting. Also, please avoid duplicating the posts.

 

Thanks,

Sumeet

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Error or problem, Import

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Generic Error when importing H265 footage

New Here ,
Jul 09, 2020

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Hi guys

 

I am running Premiere 14.3.0 Build 38 on Windows 10 Version 2004.

When trying to import H265 footage from DJI MavicPro2 or Gopro7, I get a message "Generic Error during Import". 

I already installed the additional HEVC codec from the Microsoft Store. 

Any ideas? Thank you!

Hi teecee2010,

 

I've replied to your original thread. You may reply to that to continue the troubleshooting. Also, please avoid duplicating the posts.

 

Thanks,

Sumeet

Topics

Error or problem, Import

Views

54

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Adobe Employee ,
Jul 10, 2020

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Hi teecee2010,

 

I've replied to your original thread. You may reply to that to continue the troubleshooting. Also, please avoid duplicating the posts.

 

Thanks,

Sumeet

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Ann Bens LATEST
Adobe Community Professional ,
Jul 10, 2020

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Thread locked.

 

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