Getting Answers Quickly

LEGEND ,
Nov 10, 2017 Nov 10, 2017

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There are some things editors can do which will improve both the quality and speed of help we're able to offer in the Adobe forums.  No one has to do the following, but our help will improve if you do.

1. Please realize that most of the folks here are just users like yourself.  We offer up our time to try and help other editors.  We didn't write the software, we have no control over features or bugs.  Ranting might be cathartic, bit it rarely helps us offer correct answers.

2. Be clear and precise in your posts.

This has two components.  First, the "rules of writing" apply just as much to online communication as they do to the essays you write for English class.  Use proper spelling, grammar, capitalization and punctuation.  A post that's difficult to read is also difficult to understand, which means the help we can offer suffers.

Free Grammar Checker | Grammarly

Second, use the proper terminology.  Yes, that means you have to read the manual to know what the various parts of the user interface are called.  But this is an expectation of everyone using software of this complexity.

Adobe Premiere Pro Help | Adobe Premiere Pro User Guide

3. Provide all the relevant information in the original post.  Things like which operating system you're using, which specific version of Premiere Pro you're using, etc.  The following is a pretty good guide for this purpose.  While it may not be necessary to get all that information for every question, having it certainly doesn't hurt.  While not having could delay a correct answer.

How To Ask For Help

4. Please don't post full crash logs unless specifically asked for by a staff member.  They usually don't help, but they do make the thread very cumbersome.

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Adobe Community Professional ,
Nov 10, 2017 Nov 10, 2017

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All good points Jim.

Neil

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