Highlighted

Getting crash report every time I open Premiere Pro and After Effect

New Here ,
Aug 07, 2020

Copy link to clipboard

Copied

Here's my crush report:

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application Specific Information:
C:\WINDOWS\SYSTEM32\igdrcl64.dll

 

My rig:

Ryzen 7 3700x

RX5700 XT

32gb RAM

 

I am able to use PR and AE pretty well even though eveytime I open any one of them a crush report is generated. I am currently working on a flat animiation short where I import bunch of composites from AE to PR, and I was only able to get a few frames on preview and AE is just super laggy when I work on my composites. The cpu usage is always below 20% while RAM is sitting around 60-70%. I know upgrading to 64gb could potentially solve the problem, but the crush report still concerns me. Did a little research myself and only found people having the same issues on Intel CPU which crosses off Ryzen incompatibility off my list. I am open to any suggestions and fixes! Thanks in advance!!!

 

TOPICS
Crash, Effects and Titles, Freeze or hang, Hardware or GPU, Performance

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Getting crash report every time I open Premiere Pro and After Effect

New Here ,
Aug 07, 2020

Copy link to clipboard

Copied

Here's my crush report:

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application Specific Information:
C:\WINDOWS\SYSTEM32\igdrcl64.dll

 

My rig:

Ryzen 7 3700x

RX5700 XT

32gb RAM

 

I am able to use PR and AE pretty well even though eveytime I open any one of them a crush report is generated. I am currently working on a flat animiation short where I import bunch of composites from AE to PR, and I was only able to get a few frames on preview and AE is just super laggy when I work on my composites. The cpu usage is always below 20% while RAM is sitting around 60-70%. I know upgrading to 64gb could potentially solve the problem, but the crush report still concerns me. Did a little research myself and only found people having the same issues on Intel CPU which crosses off Ryzen incompatibility off my list. I am open to any suggestions and fixes! Thanks in advance!!!

 

TOPICS
Crash, Effects and Titles, Freeze or hang, Hardware or GPU, Performance

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 07, 2020 0
Averdahl LATEST
Adobe Community Professional ,
Aug 07, 2020

Copy link to clipboard

Copied

Oooohhh, a crush report: "You have two secret crushes today! Say hello to them!"

 

Joking aside, it seems that you have an hardware issue since you get crash reports. I would start with using the built in Windows Memory Diagnostic tool to check the RAM. If it passes i would make sure that all hardware drivers are up to date, chipset drivers, etc.

Averdahl_0-1596825976631.png

 

 

I am currently working on a flat animiation short where I import bunch of composites from AE to PR, and I was only able to get a few frames on preview and AE is just super laggy when I work on my composites.

 

To avoid that, render out each composition using the Render Queue in After Effects and import those into Premiere Pro. Avoid Dynamic Link since it reminds of molasses when trying to playback in Premiere Pro. Try the QuickTime Animation codec.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 07, 2020 1