Getting new error when exporting and publishing to YouTube: "Not logged in to YouTube"

Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Hey all,

I always export direct to Youtube. Since updating my Premiere and Media Encoder this week, it keeps saying  giving me a fail error and saying "Not logged in to YouTube" when in fact I am. It says I am logged in when i select publish. I have since logged out and logged back in and it still fails.

Using the newest CC on my iMac 2015.

 

Any ideas how to fix?

 

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 20, 2021 Apr 20, 2021
You could try deleting the entry in your keychain access which should be called: com.adobe.publish.token.ytb3 ^ Or something like that ^. Maybe this entry is stuck/corrupt on your system...when I log in and out, this entry appears and disappears succesfully.

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Have you tried logging out, restarting computer and logging in again. Premiere has to generate a credentials token with Youtube and if something is stuck, restarting might help (as it will restart your browsers etc. as well).

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Thanks but  I can't get that to work.

 

When I log out and restart, it is just automatically logged back in. There is no way for me to get it to stay logged out. I am doing this all within the export setting window. Is there another place to log in and out of Youtube in Premiere?

 

Any other advice?

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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When you log in does it bring up a dialogue in your browser to allow AME to connect to your account?

Screenshot 2021-04-15 at 19.56.51.png

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Yep! that dialog comes up and I give it access and I get a succesful notification that it worked.

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Hmm..if it stays logged in even if you try to log out then maybe resetting your app preferences might help.

Hold Shift+Alt (WIN) or Shift+Option (MAC) when opening Premiere and you should get a dialogue asking if you want to reset caches and prefs. If you have a lot of customisation you might want to backup your prefs before doing this.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Thanks! That did not help at all though. I even uninstalled Media Encoder and reinstalled it to no avail. 

 

For some reason, I will hit sign out from Youtube. Then I can click cancel in that export settings window, then I open export settings again and it shows I am logged into Youtube even though I signed out. I reset the cache and preferences too. Any other ideas?

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Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

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Maybe try revoking access to your Youtube account by going to:

myaccount.google.com/permissions

then remove access to Adobe Media Encoder.

Restart system and then try again.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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ugh, i thought that was going to work but it didnt! All the same issues. Anything else?

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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I ended up making a new User profile on my Mac and for some reason, I was able to upload directly to Youtube from Premiere on that profile. But my usual profile does not allow it. Any tips based on that to make things work for my normal profile/user?

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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You could try deleting the entry in your keychain access which should be called:

com.adobe.publish.token.ytb3

^ Or something like that ^.

Maybe this entry is stuck/corrupt on your system...when I log in and out, this entry appears and disappears succesfully.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Thanks! I'll try this tomorrow.

 

can you tell me more specifically  where to find that keychain access entry? Like in keychain on my iMac, do I look for the Adobe entry? YouTube entry? Etc. any specifics would be great when I get to it tomorrow!

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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I THINK THAT FIXED IT!!! GENIUS! Let me keep using Premiere etc like normal for a couple of days to confirm, but I think we got it. Thanks so much!

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Great! Glad to hear it.
Mark my answer as "Correct Answer" if the issue is resolved and doesn't reappear.

 

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Thank you, Mike!

Kevin

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