Copy link to clipboard
Copied
My footage keeps getting these weird glitches all over it (sometimes with green bars sometimes without) and it will not stop. Ive tried checking my laptop specs (considering I bought it FOR it being reccomended as the best laptop under £1000 for film students, the laptop is fine), Ive turned off GPU accelleration, I've updated my graphics driver, I've changed playback speed, Ive exported through Premiere AND through Media Encoder, I've downloaded previous versions of Premiere Pro, I have tried importing footage taken on other devices to see if it was a phone footage issue (it wasnt, camera AND downloaded clips ALL get the same glitch). NOTHING works.
The glitches appear in both playback and upon export and just take over my footage. Playback also freezes randomly and wont play footage even if I've changed playback settings and sometimes playback will apear fine and mostly glitch free but will be covered in glitches upon export.
Im a student, this has been preventing me from editing my work the last few months AND from doing my own personal projects, and given i can barely afford Creative Cloud as is this is months of wasted money. Please tell me theres a fix for this, that ive not already tried. Several times.
Copy link to clipboard
Copied
Hi Robyn!
Sorry about the glitching issues. Can you share the following information?
Let us know if this article helps: https://helpx.adobe.com/in/premiere-pro/kb/green-purple-streaks-premiere-pro.html
Looking forward to your response.
Thanks,
Kartika
Copy link to clipboard
Copied
Hi, sorry for the delayes reply its been a busy week.
My OS is: Windows 10 Home
My CPU is: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
RAM: 8GB
GPU: Intel R Iris R XE Graphics 3.9GB
Copy link to clipboard
Copied
And no, that page didnt help, I'd already done that. Eeverything is downloaded up to date. This has messed over my final uni project now. Why am i paying MONTHS of adobe creative cloud when it doesnt even WORK?
Copy link to clipboard
Copied
Hi! Sorry for the frustration. We are aware of a similar issue with the Intel Iris driver. Could you check if there's an update available for the Intel driver: https://downloadcenter.intel.com/product/205778/Intel-Iris-Xe-Graphics
Let us know how it goes.
Kartika
Copy link to clipboard
Copied
If the footage is variable framerate convert to constant framerate with Handbrake (not AME) before bringing into Premiere.