Glitchy side bars show up on video when scrolling over it and it exports with video stretched

New Here ,
May 04, 2021 May 04, 2021

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I am putting this video shot vertically on a phone to a compilation video and when i scroll through it with my mouse it shows these weird lines on the side. Then when I let go of the mouse, the movie the clip is distorted and pulled so that it is longer and less wide, making the image seem pulled lengthwise. It exports distorted like that. 

 

Everything is up to date and I've tried reuploading the video twice, this or some variation of it keeps happening. 

premiereglitch.jpg

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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If that's not it:

 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Contributor ,
May 04, 2021 May 04, 2021

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I see from your photo that your machine is made by Fujitsu. Not super familiar with their lineup, but are you certain that your specs meet or exceed the requirements? Forgive me for asking, just something that must be ruled out. Just curious, when you open Premiere Pro, do you get a system compatibility report? 

 

Specifically, it looks like something that may be caused by graphics drivers. Maybe they just need to be updated, or maybe the driver you need isn't available for that machine (I had that experience once). Learned my lesson... sent a brand new laptop back, got a refund, and had Puget Systems build me a computer. They know what they're doing. I don't work for them. I just love that they do all the thinking about specs and make sure all those bases are covered.

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