GPU no longer supported, recognised or usable after update.

New Here ,
Mar 09, 2017

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We have several Dell Precision M3800s which we bought for Adobe PP and AE compatibility amongst other things. The K1100M Quadro card on-board was a great asset for all the obvious reasons - until now that is!

Since one of the last two updates (we can't be sure) the card is not recognised in any machine and now doesn't appear in the list of compatible GPUs.on the Adobe sites. In all applications it showing as no recognisable card or no card supporting Mercury Playback etc

We've tried everything to get these cards working again. We have Illustrator being used on another of our M3800s and that's got the same issue. It's like Adobe have overnight killed compatibility as if it never existed.

We made the decision to buy these machines after an Adobe demonstration at IBC. The Adobe trainer at the time made the point the these machines were built for Adobe. Well, they used to work but not anymore!

Does anyone have any ideas?

Thanks in advance

All our Precision M3800 specs:

i7-4712HQ

16Mb RAM

1TB mSATA

500GB SSD

Nvidia Quadro K1100M GPU

Intel 4600 GPU

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GPU no longer supported, recognised or usable after update.

New Here ,
Mar 09, 2017

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We have several Dell Precision M3800s which we bought for Adobe PP and AE compatibility amongst other things. The K1100M Quadro card on-board was a great asset for all the obvious reasons - until now that is!

Since one of the last two updates (we can't be sure) the card is not recognised in any machine and now doesn't appear in the list of compatible GPUs.on the Adobe sites. In all applications it showing as no recognisable card or no card supporting Mercury Playback etc

We've tried everything to get these cards working again. We have Illustrator being used on another of our M3800s and that's got the same issue. It's like Adobe have overnight killed compatibility as if it never existed.

We made the decision to buy these machines after an Adobe demonstration at IBC. The Adobe trainer at the time made the point the these machines were built for Adobe. Well, they used to work but not anymore!

Does anyone have any ideas?

Thanks in advance

All our Precision M3800 specs:

i7-4712HQ

16Mb RAM

1TB mSATA

500GB SSD

Nvidia Quadro K1100M GPU

Intel 4600 GPU

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1.4K

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Mar 09, 2017 2
Adobe Community Professional ,
Mar 09, 2017

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The architecture and specs for the Quadro K1100M are rather outdated ... it has only 384 CUDA cores, not a lot by modern standards. Performance-wise, it's rated equivalent to say the GTX740M cards.

Quadros also don't do much for PrPro unless you're using a 10-bit monitor output, which very few monitors use. The extra expense over the GTX cards is mostly wasted ... unless ... you're using a 10-bit monitor, or have a few other not-to-common needs.

That's just older tech, there, about four years old ... and PrPro 2017 is definitely needing more resources than 2015.3/4 did.

Neil

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Mar 09, 2017 0
Adobe Employee ,
Mar 09, 2017

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Hi Stuart Campbell,

Sorry to hear of your GPU woes. Although older, I am fairly certain the GPU might still be supported. I would try a clean reinstallation of your NVIDIA drivers. That is what is recommended by our agents. Please try that and report back.

Thanks,
Kevin

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Mar 09, 2017 0
Community Beginner ,
May 07, 2020

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Funktioniert diese Grafikkarte mit Premiere?  NVIDIA Quadro K1100M

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May 07, 2020 0
LEGEND ,
May 07, 2020

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Actually, your K1100M is now completely obsolete. If you ever checked Nvidia's Web site directly back in March of last year, you would have found the announcement that all Kepler mobile GPUs, including your K1100M, were to be completely EOSL'd after driver branch 418 of the mainline drivers. That occurred several months before Adobe released Premiere Pro 2020. As a result of that, Adobe now had no choice but to now require a driver that no longer includes support for any of the soon-to-be-EOSL'd components.

 

In the meantime, Nvidia had updated the mainline driver branch version to 430, which was the first one to completely omit support for those legacy GPUs. (Kepler desktop parts are still supported, but it might not last much longer.) The driver branch has been updated to 435, then to 440, by the time Premiere Pro 2020 came out. So, as a result, Adobe now requires driver version 431.86 or later just to even be "supported." Unfortunately, the K1100M is no longer supported at all in that and any subsequent drivers.

 

To top (or bottom) it off, support for all Kepler mobile (laptop) GPUs has now ended completely, outside of archived drivers, at the end of last month.

 

Same thing with Intel. Intel has already had the 4th-Generation iGPUs already in legacy support by the time Premiere Pro 2019 came out. Since then, only critical security patches had been included in the driver updates for that iGPU. Otherwise, the software compatibility for that IGP is now permanently stuck at year-2015 levels. Everything prior to the 6th-Generation CPUs are already either in legacy support status or completely EOSL'd.

 

Because Adobe (and many other software companies) had already deemed your laptop "obsolete", the only fix would be an entirely new PC.

 

And by now, Adobe has been letting hardware manufacturers' support policies pull its strings (or put it another way, it has had its back pinned against the proverbial wall by those same hardware manufacturers). Many other software companies are also doing the same - letting the hardware manufacturers' support policies control them. Adobe, however, is only doing a half-hearted solution to this: Allowing the software to launch, but issue a compatibility warning report - and then, offer the option of continuing with known issues. Then, some users get stunned when the program crashes or produce corrupted exports or renders or degraded performance, making the editing experience frustrating. Some other software companies wouldn't let their programs even start at all with outdated or obsolete hardware, but instead would just display an error message.

 

In other words, hardware manufacturers, especially Intel and Nvidia, have become increasingly authoritarian in recent years.

 

Sorry.

 

Randall

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May 07, 2020 0
NooZ LATEST
Community Beginner ,
Aug 29, 2020

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Hi Stuart i've also bought an m3800 for the same reason when it come out.. have you solved the issues? Have you any advice? if not What pc is now running in you studio?

I solved the throttle and oveheating with an overlock software but i think is the right time to buy a new one.. sadly

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Aug 29, 2020 0