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GPU Problems GTX770M

New Here ,
Jun 28, 2020

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Since I updated to Win10 (2014) and Premiere Pro 14.3 I get the information, that both of my GPUs uses not compatible drivers. The perfomance is very bad compared to the former installation under Win 8.1.
The used GPUs are:

Intel HD Graphics 4600
NVIDIA GeForce GTX 770M

I installed the latest dirver for both cards.

The hint by Adobe, how to fix the problem, suggests a driver for the Intel card, which I cannot install, cause I get the message "This computer does not meet hte minimum requirements for installing the software".

The suggested driver for the GTX 770M does not list this card by the compatible GPUs for this driver.

I add the SystemCompatibilityReport textfile below, sorry, the file is partial in german.

What should I do?

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Error or problem, Hardware or GPU, Performance

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GPU Problems GTX770M

New Here ,
Jun 28, 2020

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Since I updated to Win10 (2014) and Premiere Pro 14.3 I get the information, that both of my GPUs uses not compatible drivers. The perfomance is very bad compared to the former installation under Win 8.1.
The used GPUs are:

Intel HD Graphics 4600
NVIDIA GeForce GTX 770M

I installed the latest dirver for both cards.

The hint by Adobe, how to fix the problem, suggests a driver for the Intel card, which I cannot install, cause I get the message "This computer does not meet hte minimum requirements for installing the software".

The suggested driver for the GTX 770M does not list this card by the compatible GPUs for this driver.

I add the SystemCompatibilityReport textfile below, sorry, the file is partial in german.

What should I do?

Topics

Error or problem, Hardware or GPU, Performance

Views

125

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Adobe Community Professional ,
Jun 28, 2020

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embed.jpg

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

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New Here ,
Jun 28, 2020

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The attached file is not an image, it is the logfile als *.txt. 

If it is easyer for you to read it, I can paste it directly to the Message:

____________________________________________________________________________

Systemkomponenten:

Betriebssystem Windows Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Video Intel(R) HD Graphics 4600 Version20.19.15.4531
----------------------------------------------------------------------------
1. Die aktuelle Version Ihres Intel-Anzeigentreibers kann zu Problemen bei Leistung und Stabilität führen. Wir empfehlen die Aktualisierung auf Treiberversion 100.6286 oder höher. Treiber werden von Intel oder dem Hersteller Ihres Computers bereitgestellt.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce GTX 770M Version25.21.14.2531
----------------------------------------------------------------------------
1. NVIDIA hat einen Fehler gefunden, durch den die Adobe-Anwendung willkürlich abstürzen kann. Dieser Fehler wird mit Treiberversion 430.86 behoben. Die Installation dieses Updates wird dringend empfohlen.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio Dante Via Version1.1.0.2
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Dante Virtual Soundcard Version4.0.4.0
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio High Definition Audio-Gerät Version10.0.19041.264
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Intel(R) Display-Audio Version6.16.0.3197
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio JBL Xtreme Stereo Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) Version4.11.1.0
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio NewTek NDI Audio Version1.0.2.5
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio NewTek WDM Kernel Streaming Driver Version1.0.5.0
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Plantronics BT300 Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Sennheiser USB headset Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Audio Steinberg UR44 Version2.0.3.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Bluetooth-Gerät (PAN) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Controller der Familie Realtek PCIe GBE Version10.1.505.2015
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Intel(R) Dual Band Wireless-AC 7260 Version17.15.0.5
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Microsoft Kerneldebugger-Netzwerkadapter Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Microsoft Wi-Fi Direct Virtual Adapter Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk Microsoft Wi-Fi Direct Virtual Adapter #2 Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IKEv2) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IP) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (IPv6) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (L2TP) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (Network Monitor) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (PPPOE) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (PPTP) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.

Netzwerk WAN Miniport (SSTP) Version10.0.19041.1
----------------------------------------------------------------------------
Keine zu meldenden Konflikte.


____________________________________________________________________________

Analyzing project: tu_sei_la_mia_vita.prproj
Details in file "SystemCompatibilityReport.ProjectAnalysis.txt"
No errors were found.

____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 62
GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 770M
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 770M supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 4600 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 770M/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 425.31 20.19.15.4531
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (-1920, 0, 1920, 1080)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 770M/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 425.31 20.19.15.4531
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (0, 0, 3440, 1440)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 770M
Vendor: NVIDIA
Integrated: 0
Capability: 3
Driver: 10.1
Total Video Memory: 3072MB
OpenCL Device 1 -
Name: Intel(R) HD Graphics 4600
Vendor: Intel
Integrated: 1
Capability: 1.2
Driver: 1.2
Total Video Memory: 1629MB
* Not chosen because of kernel failure.
GPU Sniffer result: 30


____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 0
Try Metal: 0
Try Vulkan: 0
KernelLoadAction: 2
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 00000000211F3CF8
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 770M
No capability restrictions detected - adding device to list
Finished gpu initialization in 9913.18 ms

____________________________________________________________________________

Debug database settings:
All settings default value

____________________________________________________________________________

Notable Preferences:
Enable hardware decoding: 1
Last used renderer name: CUDA
Enable display color management: Not set (will use default value)
Enable Extended Dynamic Range Monitoring: 0
Write clip markers to XMP: 0
Enable growing files: 1
Missing font replacement: 914-SOLID

 

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LEGEND ,
Jun 28, 2020

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I am very sorry to tell you this, but your laptop is now completely obsolete. Both Intel and Nvidia had already discontinued mainstream support for those GPUs a few years ago. In the case of the HD Graphics 4600, the only driver releases put out by Intel itself since the first release of Windows 10 have been merely security fixes. While over at Nvidia, support for all Kepler mobile GPUs (including your 770m) had been EOL'd back in March of last year, with only one driver release from Nvidia itself being released in between then and the true End Of Support date of this past April 30.

 

As for Adobe, it had absolutely no say at all whatsoever. That company merely had to follow the increasingly authoritarian support policies from the hardware manufacturers.

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New Here ,
Jun 28, 2020

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My laptop isn't obsolete at all. All software exept Adobe works without any problems, CAD software included. If Adobe isn't able to update its software in a way that works with 5 year old hardware, I have to downgrade back to a version, that worked without problems. But perhaps anybody has a better solution than this?

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Adobe Community Professional ,
Jun 29, 2020

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5 year old hardware

 

5 years is pretty old in computerland.

And please post screenshot as requested.

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New Here ,
Jun 29, 2020

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The Laptop has everything I need: 32GB Ram, 1 HDD, 2 SDD, an Optical Drive, a still acceptable fast CPU and no problems with software from any other vendor. There is not much I would get better in a newer PC -- exept a newer GPU. But the GPU performance is also fully sufficient for my needs...

To the requested screenshot: What should I screenshot to get possibly further information? The textfile "SystemCompatibilityReport.txt" generated by the Error-Message, is pasted in the message below your first reply.

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Adobe Community Professional ,
Jun 29, 2020

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If the laptop is everything you need that is fine.

If you dont update the software in anyway then the machine will go for a few years more.

But if you update software dont expect to have it working as before the update.

 

Please read my post on why we want the sceenshot posted as asked.

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New Here ,
Jun 29, 2020

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Sorry, I found your request to send images in the message, not as an attachment. But my attachment was no picture, it was the logfile. I postet this logfile as part of the message in the posting under your first reply.
If I should post an screenshot of anything to get further information, please help me what window I should screenshot.

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LEGEND ,
Jun 29, 2020

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Actually, it is "obsolete" in the eyes of the increasingly authoritarian hardware manufacturers. You see, virtually nobody in the tech industry wants to support anything at all that's more than three years old any more. And that includes hardware that's less than three years old that's a rebrand of something that's older than that.

 

And what that means is that Nvidia will never release a new driver again for these Kepler mobile GPUs. Not even to fix bugs or compatibility issues. And your laptop's maker had absolutely no choice but to follow the chipset manufacturer's support policy.

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