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graphic spoil project

Engaged ,
Nov 07, 2020 Nov 07, 2020

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hello it is now more than one time that it happens. After i use some essential graphics , even only 4,5, basic title, the whole project get funny

The graphic of premiere hcange, characters inb the timeline get soft, everything get slow to work, other funny things, a times i have no more the cursor changing when resizing tracks or even clips

I have tried to reset workspaces,no change. any ideas?

thanks

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correct answers 1 Correct answer

Community Expert , Nov 08, 2020 Nov 08, 2020

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of pa

...

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LEGEND ,
Nov 07, 2020 Nov 07, 2020

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What are the specs for that computer ... OS/CPU/RAM/GPU/vRAM, and the version of Premiere in use?

 

Neil

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Community Expert ,
Nov 07, 2020 Nov 07, 2020

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and tell us your source properties and sequence settings.  Also, there have been a number of posts here that seem be caused by having multiple monitors connected to the computer and by floating panels...  Either of these apply to your system?

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Engaged ,
Nov 08, 2020 Nov 08, 2020

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yes using a laptop i7 7700 hq, 16gb ram and tx1050vga. windows 10 and pp 14.3

I have attacched 2 external monitor and use floating panel on a total of 3 monitor

 

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Engaged ,
Nov 08, 2020 Nov 08, 2020

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i have notice that in some wprkspace it seems ok though. In the edit one, it is spoiled...well not really characters of the timeline seems ok, but for example don t see arrow in the cursoir when trying to resize tracks height or clips..so actually nodifference..

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Community Expert ,
Nov 08, 2020 Nov 08, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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Engaged ,
Nov 09, 2020 Nov 09, 2020

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thank you

it looks like the "reset preferences" made the job!

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