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Graphics Card Not Working - Intel(R) HD Graphics 620 and NVIDIA GeForce 940MX

Community Beginner ,
Aug 19, 2020

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I just downloaded the Windows update and I'm no longer able to load video into the "Import Media" box. My graphics cards are Intel(R) HD Graphics 620 and NVIDIA GeForce 940MX. To try to solve the problem, I've downloaded the latest version of Premiere. I've made sure each card has the latest driver. The GeForce 940MX, by the way, apparently doesn't have a "studio" version. While I know the graphics cards are dated, they were working just fine (lots of videos) until I updated windows. The Adobe tech I spoke with said, basically, that my graphics cards were old and needed replacing. I can't do that because it's a laptop. Anyway, the laptop works great, except for this issue. Is there a work around? Thank you.

 

Error message I'm getting: "The importer reported a generic error"

 

System Components:

Operating System Windows v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 620 v.21.20.16.4542
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce 940MX v.27.21.14.5167

 

NOTE: I UPDATED THE DRIVER TO 27.20.100.8587 (I think it's the latest version).
----------------------------------------------------------------------------
No conflicts to report.

Audio Intel(R) Display Audio v.10.22.0.96
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio v.6.0.1.7917
----------------------------------------------------------------------------
No conflicts to report.

Network Intel(R) Dual Band Wireless-AC 7265 v.19.51.29.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Realtek PCIe FE Family Controller v.9.1.410.2015
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

Debug database settings:
AEResolveQTDataRefs: Current: true Default:
LegacyQTCodecsAndGamma: Current: false Default:

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

I think you'd have problems with that laptop with the 2020 Premiere as yea, those are not going to be used.

 

You might be able to work with 2019, which is still available.

 

Neil

TOPICS
Error or problem, Hardware or GPU

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Graphics Card Not Working - Intel(R) HD Graphics 620 and NVIDIA GeForce 940MX

Community Beginner ,
Aug 19, 2020

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I just downloaded the Windows update and I'm no longer able to load video into the "Import Media" box. My graphics cards are Intel(R) HD Graphics 620 and NVIDIA GeForce 940MX. To try to solve the problem, I've downloaded the latest version of Premiere. I've made sure each card has the latest driver. The GeForce 940MX, by the way, apparently doesn't have a "studio" version. While I know the graphics cards are dated, they were working just fine (lots of videos) until I updated windows. The Adobe tech I spoke with said, basically, that my graphics cards were old and needed replacing. I can't do that because it's a laptop. Anyway, the laptop works great, except for this issue. Is there a work around? Thank you.

 

Error message I'm getting: "The importer reported a generic error"

 

System Components:

Operating System Windows v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 620 v.21.20.16.4542
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Video NVIDIA GeForce 940MX v.27.21.14.5167

 

NOTE: I UPDATED THE DRIVER TO 27.20.100.8587 (I think it's the latest version).
----------------------------------------------------------------------------
No conflicts to report.

Audio Intel(R) Display Audio v.10.22.0.96
----------------------------------------------------------------------------
No conflicts to report.

Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.13.0.0
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio v.6.0.1.7917
----------------------------------------------------------------------------
No conflicts to report.

Network Intel(R) Dual Band Wireless-AC 7265 v.19.51.29.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network Realtek PCIe FE Family Controller v.9.1.410.2015
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.19041.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

Debug database settings:
AEResolveQTDataRefs: Current: true Default:
LegacyQTCodecsAndGamma: Current: false Default:

Adobe Community Professional
Correct answer by R Neil Haugen | Adobe Community Professional

I think you'd have problems with that laptop with the 2020 Premiere as yea, those are not going to be used.

 

You might be able to work with 2019, which is still available.

 

Neil

TOPICS
Error or problem, Hardware or GPU

Views

130

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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I think you'd have problems with that laptop with the 2020 Premiere as yea, those are not going to be used.

 

You might be able to work with 2019, which is still available.

 

Neil

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Aug 20, 2020 1
Community Beginner ,
Aug 20, 2020

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Got it. Thank you.

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Most Valuable Participant ,
Aug 20, 2020

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Aug 20, 2020 1
Community Beginner ,
Aug 20, 2020

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Thanks, John. I re-downloaded the last version of Premeire and it seems to be working fine. I guess I baught myself some time ... time to look for a new computer. Thank you for your response.

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