Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

Community Beginner ,
Mar 16, 2018

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Hi,

I'm editing a video since 2 weeks, everything was fine until today. I opened Premiere and all my clips look green/pink.

I didn't change anything, but yesterday Windows Update installed a new video driver "Intel Corporation - Display - 2/28/2018 12:00:00:00 AM - 23.20.16.4973".

I think the problem is a result of the new driver?

Do I need to update a codec?

Or should I remove the display driver?

What can I do?

Thanks for your help.

Greets Udo

fehlerAdobe.JPG

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1 Correct Answer

Community Beginner , Mar 16, 2018
udow86883912 Community Beginner , Mar 16, 2018
Ok, I found two older versions here   Version: 15.65.4.4944 (Latest)  not workingVersion: 15.60.2.4901 (Latest) <----- WORKS  Interesting, both are called latest  So the newest intel driver seems to have a problem with Premiere. What’s now? Let the oldest installed can be a temporally solution but not forever!?Greets Udo

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Community Beginner ,
Mar 16, 2018

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Additional Info Intel® HD Graphics 530, so a very common on a Chip

  • Adapter CompatibilityIntel Corporation
  • Video ProcessorIntel® HD Graphics Family
  • Resolution2560 x 1440
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current59 Hz
  • Refresh Rate - Maximum75 Hz
  • Refresh Rate - Minimum23 Hz
  • Driver ProviderIntel Corporation
  • Driver Version23.20.16.4973
  • Driver Date28.02.2018
  • Adapter DAC TypeInternal
  • Adapter RAM1,00 GB
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • LocationPCI bus 0, device 2, function 0
  • Device IdPCI\VEN_8086&DEV_1912&SUBSYS_79711462&REV_06\3&11583659&0&10

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Community Beginner ,
Mar 16, 2018

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Mmm ok, I uninstalled this driver and installed the old one, but w/o success.

Any idea?

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Community Beginner ,
Mar 16, 2018

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Ok, I found two older versions here

  

Version: 15.65.4.4944 (Latest)  not working

Version: 15.60.2.4901 (Latest) <----- WORKS

 

Interesting, both are called latest 

So the newest intel driver seems to have a problem with Premiere.

What’s now? Let the oldest installed can be a temporally solution but not forever!?

Greets Udo

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New Here ,
Apr 24, 2018

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Thank you so much, you saved my day. I suffered the same issue with Intel Graphics driver update.

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Community Beginner ,
Oct 14, 2018

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Does it also work for Intel® HD Graphics 520?

The URL you provided doesn't show a list of those older drivers for me, it listed version 24.20.... up.

My OS is Windows 10 64-bit.

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Enthusiast ,
Oct 15, 2018

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Before trying the old controller, try the last one?

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LEGEND ,
Mar 16, 2018

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I would advise against using the built-in Intel GPU for editing.  Install a 1000 series GTX card from vNidia.

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Community Beginner ,
Mar 16, 2018

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Great solution, change hardware and problems are gone

Luckily, we are in an Adobe forum, otherwise your solution would be to change the software.

With answers like this you got Level 8.... ahhh, ok

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LEGEND ,
Mar 16, 2018

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Great solution, change hardware and problems are gone

Sometimes, yeah.

I believe this is one of those times.

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New Here ,
Apr 09, 2019

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Ask nVidia or AMD and they would say: "change the software, use AVID instead". Shame on Adobe. Same issue here: pink and green color distorsions on exports.

- MacBook Pro (Retina, 15-inch, Mid 2015)

- 2.2 GHz Intel Core i7

- Intel Iris Pro 1536 MB

- 16 GB 1600 MHz DDR3

- Adobe Premiere Pro (latest version as of 2019-04-09 ; 13.1.0 Build 193 ; original, not cracked, paying monthly for this malfunctioning stuff)

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Adobe Community Professional ,
Apr 11, 2019

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You're having a driver issue. Change to a driver that works properly on your system.

Neil

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New Here ,
Jun 13, 2020

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No need to be so difficult/abrupt with the guy... He's not having a driver issue, he's having an issue when using Premiere Pro.

EXAMPLE: I have other video Softwares on my machine that don't have this problem and MANY other Softwares on this machine that don't have this problem.  However, bootup Premiere pro and guess what... green lines on the preview windows etc.
Adobe Premiere are NOT updating their software compatibility nearly enough.

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New Here ,
Jun 13, 2020

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As you can see later on, in LindaJM's post
(May 23, 2018) ... "This is a known bug in the current version and will be addressed in the next upgrade."

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Contributor ,
Mar 16, 2018

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Trash your preferences.

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New Here ,
May 16, 2018

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Thanks, installing the other driver helped me too.

The affected PC uses only the onboard graphics of the i5-7500, in other words the HD630, and this helped:

"Version: 15.60.2.4901 (Latest) <----- WORKS"

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New Here ,
May 23, 2018

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I just started to have this same problem this morning. The files were fine when I began this morning, then suddenly switched to the green and pink tint

I'm on a work computer, and there's no way a driver was updated this morning (updates don't happen randomly and without some sort of notice)

Thoughts?

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Community Beginner ,
May 23, 2018

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HERE'S THE SOLUTION FROM ADOBE: You have to change the video rendering setting.

Premiere Pro

File > Project Settings > General > Video Rendering and Playback > (choose from dropdown) Mercury Playback Engine Software Only

Media Encoder

File > Preferences > General > Video Rendering > (choose from dropdown) Mercury Playback Engine Software Only

This is a known bug in the current version and will be addressed in the next upgrade.

I spent two days with our IT department and 1 hour with Adobe support trying to figure this out. For now, the resolution is a pretty simple fix. No need to update any drivers, hardware, or software.

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New Here ,
May 29, 2018

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Thank you for posting this! Fixed the issue.

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Community Beginner ,
May 29, 2018

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This "fixes" it but really doesn't solve our problem. In my case, using Software Only makes playback come to a screeching halt. The Open CL performs much better. Adobe needs to fix this, or update their software to accommodate for Intel's bug - whoever is to blame!

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Community Beginner ,
May 29, 2018

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FYI - I rolled my driver software back from the Device Manager panel which fixed the problem. Using a version from 2016 that was in a picklist in my graphics card settings. I'll update my driver back to the latest version once this issue has been resolved.

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New Here ,
Jun 15, 2018

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Thank you so much! I must have spent three hours trying to solve this for a 5 minute clip, but this works perfectly.

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New Here ,
Jul 13, 2018

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THANK YOU!!!!

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Community Beginner ,
Jul 25, 2018

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Thank you! Quick and painless.

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New Here ,
Jul 27, 2018

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Thank you most kindly for that simple fix. It is one thing for folk to talk computer jargon that I don't understand and another when someone gives precise instructions which fixes the problems.

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