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Green and Red Screen Glitch Premiere Pro 2019

New Here ,
Jun 27, 2020

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Hello all,

 

How do we fix this on PP 2019? I have a green screen instead of my imported video. Format of my video is .MOV. I have unchecked the "Enable accelerated h,246 decoding" and restarted my computer but nothing has changed. Please assist.

 

Thank you in advance

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Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Red images usually means a decoding issue.

Run file through Handbrake and try again.

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Crash, Editing, Error or problem, Formats, Freeze or hang, How to

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Green and Red Screen Glitch Premiere Pro 2019

New Here ,
Jun 27, 2020

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Hello all,

 

How do we fix this on PP 2019? I have a green screen instead of my imported video. Format of my video is .MOV. I have unchecked the "Enable accelerated h,246 decoding" and restarted my computer but nothing has changed. Please assist.

 

Thank you in advance

scrnshot.png

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

Red images usually means a decoding issue.

Run file through Handbrake and try again.

Topics

Crash, Editing, Error or problem, Formats, Freeze or hang, How to

Views

162

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 27, 2020

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What is the codec inside of the .mov container?

 

Have you also updated your video card? For Nvidia use the Studio driver and not the Game Ready.

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Adobe Community Professional ,
Jun 27, 2020

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embed.jpg

 Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you!

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Adobe Community Professional ,
Jun 27, 2020

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If you have an Nvidia GPU, roll back the driver a version or two as the latest Nvidia drivers are causing problems across video post processing applications.

 

Neil

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Adobe Community Professional ,
Jun 28, 2020

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Red images usually means a decoding issue.

Run file through Handbrake and try again.

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New Here ,
Jul 05, 2020

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Thank you everyone for your help! I'm not exactly tech savvy but I have followed all of your suggestions. The only thing that has worked is running it through Handbrake.

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