Green Glitch when importing files

New Here ,
Mar 09, 2021 Mar 09, 2021

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Good afternoon everyone!

 

Whenever I import videos on Premiere Pro, After Effects and Premiere Rush, these green glitches always appear. I've tried to change the project settings to Mercury Only. I've also tried to update my laptop just in case I didn't update something right. I also checked if my graphics weren't compatible with the Adobe products, but they are. I'm gonna attach a video that should be helpful in order to help me, and some pictures of my laptop details. Hope someone can help me since I would really appreciate it.

Thank you very much in advance.

 

https://drive.google.com/file/d/13V73YdgYrGb0axwLRz1gmHFbsAyqpDMK/view?usp=sharing2021-03-08.pngScreenshot 2021-03-09 17.18.09.png

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Crash, Editing, Import

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correct answers 1 Correct Answer

New Here , Mar 11, 2021 Mar 11, 2021
Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Looks like your laptop has a 

  • Intel® UHD Graphics 620

integrated card which is not on the list of Adobe support hardware.

 

That being said, you can attempt to update to the latest driver and see if that helps.

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Hello, thank you so much for answering! I've tried to do that but when I went to update the latest driver, it said that my computer wasn't able to do that unfortunately...

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New Here ,
Mar 11, 2021 Mar 11, 2021

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because that isn't even an Intel UHD Graphics 620, that's an Intel Xe.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Hello! Thank you very much for helping me! I've tried this and it worked! 

Have an amazing day,

 

Thank you!

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