Green videos

[John5F95]

There's nothing wrong with the source videos but when I import them to Premiere they appear green. I found the advice here:

[Premiere Pro

Check and update your device driver. 

The device driver version that fixes this issue is Intel Driver version 24.20.100.6286. Click here to download the driver version.

If updating the device driver does not work, try changing the video rendering settings as follows:

File > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only]

I tried updating my device driver but something about my laptop prohibited the update. Then I changed the video rendering settings as instructed and it still did not work. I extracted a one-minute scene randomly from the imported file and exported it in H.264 format, as an mp4 file, and I found that there's nothing wrong with the new video, too. I am a bit confused because I am not sure if it's because of my computer configuration. I am using Windows 10 on a laptop with more than 100 GB available space with 8GB installed RAM if that helps.

[Peru Bob]

Did you download the driver directly from NVIDIA?

[John5F95]

This is where I found the help guide

https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html#:~:text=A%20green%2C%...and I clicked on here directly to download the drive.

[Peru Bob]

Go directly to NVIDIA and try a different driver.

[John5F95]

Looks like my laptop does not have an nVidia GPU(Dell XPS 13). Thank you for your help anyway.

[Phillip Harvey]

If you aren't able to update a graphics driver, you may also need to do some updates to your OS.

[John5F95]

Did you mean updating windows 10? I update my system every week, but it does not help. Thanks though.

[Phillip Harvey]

I was talking about Windows 10, yeah. You've somehow gotta find a way to get a different driver for that Intel iGPU. At least from what I've seen that's a very cut and dry intel integrated GPU issue. You didn't say what your Hardware was, but I'm making the assumption based on the green lines.