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Grey Screen Crash, Windows 10

Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Please help,

Premiere is crashin every 20 mins on me. Its unusable.

I have been using PP for years and never had this problem so regular.

Nothing has changed on my system. I have tried all the basic things, deleting all my cache files, deleting premiere folder, uninstaling and reinstaling the program.

The screen just goes grey, Blue windows wheel comes and thats it. Nothing is accessible.

Its a Control Alt delete, end task situation.

My system specs are.

AMD Ryzen Threadripper 3970X 32-Core Processor 3.69 GHz

128 GB (128 GB usable)

64-bit operating system, x64-based processor

Any help would be greatly appreciated 

 

TOPICS
Crash , Freeze or hang , Hardware or GPU , Performance

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Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Sorry also running a Nivada Geforce TX 2080Ti Graphics card

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Hi Mark, 

How did you end up solving this issue? it is happening to me in my system now

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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David, please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.  

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Community Beginner ,
Oct 08, 2022 Oct 08, 2022

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LATEST
Hey It was just that PP had updated and I hadn't updated my graphics card drivers to suit.

Get Outlook for Android<>

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