H.265 Codec Not Installed- Canon R5 imports fail

Participant ,
Dec 16, 2020 Dec 16, 2020

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Hi- I opened a project on disk when not logged into Creative Cloud for this computer. Got an error regarding H.265 and "only for creative cloud users". Premiere Pro quit, I logged into Creative Cloud, restarted PP, however it always fails to import Canon R5 H.265 files now. There was a message to install the H.265 codec for the non-logged in launch, however I can't find the download link on Adobe. Also removed and reinstalled PP- no luck.

 

Thanks,

 

John

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Formats, Import

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Participant ,
Dec 17, 2020 Dec 17, 2020

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Note this is on Windows 10 (latest) only. Canon R5 files load OK in PP on MacOS (Intel or M1 hardware).

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Participant ,
Dec 17, 2020 Dec 17, 2020

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Update: this behavior only happens when importing from a SanDisk CFExpress Pro with Sony CFExpress card (haven't tested other brands). If the files are first copied to local drives, it works. That said, EOS R5 H.265 422 files are unusable for editing without proxies (CPU-only decode- need GPU/hardware decoding). Our budget 8GB RAM M1 MBP with H.265 acceleration plays even the 8K 422 10-bit files with ease in real-time in FCXP and Resolve (and OS previews). Our 10-Core 64GB RAM GTX1080 Intel PC can't manage even 1fps. Can we expect H.265 422 (up to 8K) hardware acceleration soon for Premiere Pro?

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