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Hardware encoding greyed out. Many thanks for any help.

New Here ,
Oct 31, 2020

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I have an intel i9 10940x CPU and a 8gb Nvidia Quadro p4000 GPU yet I can't utilise hardware encoding...

 

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Hardware encoding greyed out. Many thanks for any help.

New Here ,
Oct 31, 2020

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I have an intel i9 10940x CPU and a 8gb Nvidia Quadro p4000 GPU yet I can't utilise hardware encoding...

 

Image attached.

TOPICS
Export, Hardware or GPU

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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screenshot.jpg

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Oct 31, 2020 0
New Here ,
Oct 31, 2020

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Error hardware encoding.png

 

Error as above.

 

As mentioned in the description I have a top of the range CPU and GPU that are above the reccomended requirements for PP

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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You've already updated drivers?

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Oct 31, 2020 0
New Here ,
Oct 31, 2020

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Yes I've updated all drivers. Very new PC, literally just got today and intended for editing. Do you have any other idea why I would be having this issue?

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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Have you turned on the feature in the Pref.

Did you update the driver from Nvidia's website?

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Oct 31, 2020 0
New Here ,
Oct 31, 2020

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I have done both the mentioned. Gutted. Any further thoughts by chance?

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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Do you have a need for the Quadro? You might consider an RTX if not.

 

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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what version of premiere are you working with?  If it's the latest, try reverting to an earlier version and see if that helps.  If it's not the latest, try updating...

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Oct 31, 2020 0
New Here ,
Nov 22, 2020

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That's an interesting point. Do you not see any need for the Quadro? I liked it's reliability but from a performance point of view is it not that great for Premiere Pro?

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Nov 22, 2020 0
Adobe Community Professional ,
Nov 22, 2020

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GPU acceleration and GPU encoding and decoding are not the same thing. Not all GPUs support hardware encoding and decoding. The video below might be helpful.

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Nov 22, 2020 0