Having an extremely difficult time trying to encode my video.

New Here ,
May 18, 2021 May 18, 2021

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Hello, a few days ago I finished a video project and have been trying to get it exported and posted to the internet. Unfortunately I am unable to do so no matter what I try. The video is approximately 21 minutes long, fairly edited, and optimized the best I could. Here's what the timeline looks like:Screenshot_3.png

Since this is a video intended for web, I have been trying to export it as H.264. I've tried all sorts of things, changing the resolution, increasing/decreasing the bitrate, exporting through Media Encoder, turning on/off hardware encoding, nothing is working out for me. I had a render going this morning and it rendereed only around like 7 minutes and took an hour and a half to do so. Then it just crashed. This was through Media Encoder, I gave it a solid 30 minutes but the elapsed time just froze along with everything else. I tried 5 more renders today. None made it that far, think the furthest I made it during these attempts was 5 minutes into the export (not the video itself) before crashing. This is beyond frustrating and I promised to have to published days ago, was truly not expecting this.

 

Here are my specs:

 Screenshot_4.png

 

Some things to note:

 

-All my Adobe software is legitimate and fully up to date.

 

-My NVIDIA Studio drivers are fully up to date.

 

-My PC operates completely fine. It's a relatively new machine (a few months) and this is the only issue I've been experiencing on it thus far.

 

-Everything is running off of SSDs, I have one SSD for everything video project related.

 

--

 

I've been using Premiere very consistently for around 2 years now, and I never remember it ever being this bad for me, even on my old machine which had considerably worse specs. None of this makes sense to me and it is really stressing me out as I can't get this done. Any and all help much appreciated, thank you.

TOPICS
Crash, Error or problem, Export, Freeze or hang, Hardware or GPU

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Engaged ,
May 19, 2021 May 19, 2021

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Can you paste the log files from media encoder? 

 

A couple of quick observations.  Your memory, and your system, appears to be over clocked?  I'm not an overclock expert, but I goggle'd the I9 9900 and it says the memory is:

FlyingFourFun_0-1621461544363.png

 

The specs you provided, show your memory at 1599, which if my memory is correct, needs to be doubled meaning your running at 3200 for speed.  you might have Memory XMP mode enabled, and while mother boards support those speeds, I have found that they often don't play well with resource intensive applications.

 

If you have this machine over clocked, I would suggest returning the memory speed to the default for the machine at the very lease.   If you have it over clocked, try putting it back to default before you export.  At this point, you have not described exactly what a 'crash' looks like, I am sure anyone reading your post would like to know more about it.  This memory speed was just an quick observation.  

 

While we cannot see exactly what's on that timeline, it's also not overly complex.  The nature of your crash will provide insights.  Can we assume you have cleared media cache and all that typical stuff?

Adobe Premiere Pro 2020 - How to delete all media cache files - YouTube

 

Also, have you tried other export options?  such as H265 or ProRes ?

 

Overall, more information on the nature of what happens, and any codes returned etc. would be helpful.  Also, is you 'crash' always in the same spot, or in the same way.  Please fill in the details for those that might be able to assist.

 

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Explorer ,
May 19, 2021 May 19, 2021

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I'm having this issue on a Mac today. Started out of nowhere. Only happening with H.264 exports... Prores is exporting just fine. I've deleted cache, completely uninstalled Premiere Pro and Media Encoder but nothing works.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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OK, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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