Having issues with timeline not moving after new import of simple 3 min mp4 .mov in Premiere Pro14.8

New Here ,
Feb 07, 2021

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I have seen many posts on this issue from the past but cannot seem to fix the issue. Have a HP Z4 with 32G or RAM plus an Nvidia P2200 card. I have updated drivers etc. and even tried to revert back to 13 but with no joy. Any suggestions?

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Freeze or hang

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Adobe Community Professional ,
Feb 07, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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grlewis50 AUTHOR LATEST
New Here ,
Feb 08, 2021

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So far this seems to be a Windows 10 related issue.

I can get the new version to work on the MAC but not the Z4.

When I try to revert, whatever broke this is 14.8 is now broken in the
earlier versions.

Clean uninstall, reboot and reinstall to an earlier version does not clear
the issue.

Nvidia card has the latest Studio driver not the gaming driver.

Not sure what is going on, if I can't fix it then I need to go to the Avid
or other system.

Have tried each one of these suggestions but to no avail.

Thanks!

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Adobe Community Professional ,
Feb 07, 2021

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If that's not it:

 

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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