Having trouble opening mp4 in Premiere Pro - Green pixels

[Shivani5FF2]

Hi - I am trying to work on an mp4 in Premiere Pro but when it opens up it shows green disturbance in the video. The video plays well outside of Premiere pro. What could be the issue ?

[LinSims]

Let me move this to the Premiere Pro forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

[Shivani5FF2]

Ok thank you for your help. 

[Ann Bens]

Update video driver or convert file with Handbrake.

[Shivani5FF2]

Hi.. I have a laptop with intel iRISxe graphics chip. Could you tell me what you mean when you say update video driver ? Thank you.

[Joost van der Hoeven · Accepted solution]

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks.

To solve your issue do either of these, start with 1:
1. check if you videodriver is current, if not update it: https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html 

2. If updating the driver does not solve the issue: uncheck Enable hardware accelerated decoding: 

More info: https://helpx.adobe.com/x-productkb/multi/gpu-acceleration-and-hardware-encoding.html#Hardwareaccele...

3. If this still does not solve your issue, transcode your footage using a tool like VLC or Hanbreak to a friendlier video file that Premiere Pro can handle.

[Shivani5FF2]

Hi.. sharing my system version

Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Installed RAM 8.00 GB (7.70 GB usable)

Edition Windows 10 Home

[Shivani5FF2]

Even the videos that come with the installed tutorials are having same issue.

[Shivani5FF2]

Thank you so much. I tried your suggestion No 2 and it fixed the problem. Thanks again !