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Headphones working with Premiere Pro but sound weird

Mar 01, 2020

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Hi All,

 

My Philips SHP9500 headphones are working with Adobe Premiere Pro but there seems to be something wrong with the sound. It's not clear; feels like there's water in my headphones. However, I don't encounter the same issue minus Premiere Pro. Initially, I thought there's something wrong with my headphones and even cleaned my headphones based on online headphones cleaning tips , but nothing seems to work. Can you please help? I have no intention to buy new headphones just to ensure they work properly with Premiere Pro.

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Headphones working with Premiere Pro but sound weird

Mar 01, 2020

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Hi All,

 

My Philips SHP9500 headphones are working with Adobe Premiere Pro but there seems to be something wrong with the sound. It's not clear; feels like there's water in my headphones. However, I don't encounter the same issue minus Premiere Pro. Initially, I thought there's something wrong with my headphones and even cleaned my headphones based on online headphones cleaning tips , but nothing seems to work. Can you please help? I have no intention to buy new headphones just to ensure they work properly with Premiere Pro.

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Audio

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102

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Mar 01, 2020

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Are you sure you Premiere is actually outputting audio through your headphones? One of the (slightly annoying) things about Premiere is it never references your OS's audio output. So if your OS is outputting all other audio through a headphone jack but you have not yet made a similar adjustment in Premiere's Audio Hardware settings, then Premiere may still be outputting audio through desktop speakers or your monitor.

 

I know it's kind of a "duh" answer but it is sometimes something that's easy to forget about.

 

Here's question number 2: do the headphones work fine for other programs or apps on your computer? Or is it only Premiere that's giving you an issue?

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Mar 01, 2020

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It's giving output via Premiere but the sound is very faint or mumbling at times. 

 

Answer to your second question - The headphones are working fine with other apps.

 

Do you think it can be a compatability issue? I'm not sure if Premiere Pro has a list of audio gear that is supported by the software?

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Adobe Community Professional ,
Mar 01, 2020

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Could you post a screen shot of your Premiere audio hardware settings. 

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