Help for Premiere Pro with Green Bar on video

[Stacy5FA5]

Whenever I try to add two of my videos into Premiere Pro it adds a green bar to the bottom of the video.

What can I do to fix this?

It looks like this,

When I open it up in the original file it looks fine, no green bar on the bottom.

[Sami Succar]

File > Project Settings > General > set the Renderer to software only.

[Stacy5FA5]

I tried your advice but it didn't change anything. Is there anything else I can try?

[Ann Bens · Accepted solution]

Convert file with HandBrake before bringing it into Pr.

[Stacy5FA5]

I ended up just cropping it out because HandBrake will lose some of the quality of the video, but if I have the issue again then I might try that.