Help! Imported videos have an odd green bar along the bottom

New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Hey all. I imported some screen capture footage into Premiere Pro for Windows, but it all has a green bar at the bottom and tends to freeze and lock up weirdly. I have already cleared the media cache and tried the steps in this thread, but the issue persists. Any ideas?Screenshot 2021-06-09 123229.png

TOPICS
Error or problem

Views

180

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Hi there! 

Sorry for the issue. We can get this checked. Can you share the following information?

 

Let us know.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

Please make sure that your video card drivers are up to date.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines