Help - PC Premiere Pro won't ingest some Canon M50 4k videos

[Zoe7traveller]

Something bizarre is going on and I where the failure is taking place...

I'm running the latest Premiere on a fairly fast PC with a relatively new Win10 install. 

I have a bunch of 4k vids that won't important into Premiere. I shot these with the new Canon M50.  Earlier (smaller) vids worked just fine...but suddenly these newly shot vids do not (larger in size). When I import them, Premiere imports the audio track only. The video part is there, though, as I can see it in VLC, Media Player, and other programs....

I uploaded one of my vids to OneDrive (it's huge at 2.8gb though). Anyone know what's happening? I probably have 20+ vids that are useless to me. Any ideas? I'd be really appreciative    https://1drv.ms/v/s!As-WTlcyNuWiwK0DkVP3m-yWr6SPFA

----------As a side note, I discovered something really weird a few weeks back when I first began shooting and importing Canon M50 vids -- I can't explain it.

This problem only seems to apply to *large* vids (2gb and more maybe).

- If I use Explorer to copy the vids directly off the camera, Windows reports them as 0k files....and there's nothing there.

- If I use Canon's EOS Utility (designed, among other things) to copy vids and photos from Canon cams), the full video appears to be copying completely (which is what I did in the above problem).

- I have not tried pulling the vids directly off the card with a card reader (which I don't have), but I may try that next.

It doesn't make sense that copying a file directly from the camera using Explorer would result in a 0k video....

Anyway --- I have a working vid on my harddrive (see link) but Premiere only sees the video.

[juanmario]

I recommend you try this

Go to Edit> Preferences> Media and remove the checkbox before the element: enable Intel h.264 decoding (requires reboot), or (12.1.2) Enable hardware accelerated decoding

Then re-import the file.

[Zoe7traveller]

trying now...back after a reboot    

[Zoe7traveller]

juanmario​  No effect.

[juanmario]

Your video has nothing, I could import it without problems.

However, for its comment and the strange behavior of Windows would give the appearance of the presence of viruses.

I would recommend a scan of the operating system and the card to rule out this possibility.

Malwarebytes for Windows - Antivirus Replacement for PCs | Malwarebytes

[Zoe7traveller]

So you could import my vid into Premiere with no difficulties?  On a PC?

hmm....must be some weird codec issue.  grrr....thanks

[Zoe7traveller · Accepted solution]

OK....resolved....I had to totally reinstalled Premiere.  The world is beautiful now

[juanmario]

I'm glad you could have solved it,