HEV1 Unsupported Compression Type

New Here ,
Apr 30, 2020 Apr 30, 2020

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Using Premiere Pro 2019 and have an H265 file that is compressed with HEV1.  I can open all kinds of HEVC files in Premiere Pro except this one and looking at it says it doesn't support HEV1.  Is this true?  

 

Tried the rename the file thing, clearing the cache, moving the file, renaming the file name, renaming the file extension.

 

The more appropriate way of saying this may be I can open HEVC files that are done with HVC1 but hot HEV1.

 

Thanks.

 

JR

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Error or problem, Import

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Hi jriker1,

 

We're sorry to hear about this. Hev1 should work in Premiere Pro. Please confirm the source of this media file and the version of Premiere Pro that you are using.

 

Thanks,

Sumeet

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New Here ,
Apr 30, 2020 Apr 30, 2020

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So I had another HEVC file that it loaded and coverted to a smaller HEVC file without issue.  Unfortunately don't have the source anymore, just the Premiere output.  

 

My version info and more detail than asking::

Windows 10 fresh build

Dual Xeon CPU

96 GB Ram

NVidia Quadro M4000 with latest Studio drivers

Premiere Pro 2019 13.1 Magician (not sure if there is a sub version somewhere)

 

Should note when I try to import these files  I am getting about 46GB of RAM usage by Premiere if that matters.  Status bar is locked as not responding and then returns the Compression error eventially.

 

I am able to load some HEVC Big Buck Bunny and other HEVC files.

 

So here's the specs of one that opens:

General
Count : 331
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : MPEG-4 (Base Media): 2.40 MiB, 10 s 0 ms
Count of video streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : HEVC
Complete name : C:\Users\syarbrou.ICEO\Downloads\BigBuckBunny_2000hevc.mp4
Folder name : C:\Users\syarbrou.ICEO\Downloads
File name extension : BigBuckBunny_2000hevc.mp4
File name : BigBuckBunny_2000hevc
File extension : mp4
Format : MPEG-4
Format : MPEG-4
Format/Extensions usually used : braw mov mp4 m4v m4a m4b m4p m4r 3ga 3gpa 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma ismt f4a f4b f4v
Commercial name : MPEG-4
Format profile : Base Media
Internet media type : video/mp4
Codec ID : iso4
Codec ID : iso4 (iso4/hvc1)
Codec ID/Url : http://www.apple.com/quicktime/download/standalone.html
CodecID_Compatible : iso4/hvc1
File size : 2516468
File size : 2.40 MiB
File size : 2 MiB
File size : 2.4 MiB
File size : 2.40 MiB
File size : 2.400 MiB
Duration : 10000
Duration : 10 s 0 ms
Duration : 10 s 0 ms
Duration : 10 s 0 ms
Duration : 00:00:10.000
Duration : 00:00:10:00
Duration : 00:00:10.000 (00:00:10:00)
Overall bit rate : 2013174
Overall bit rate : 2 013 kb/s
Frame rate : 24.000
Frame rate : 24.000 FPS
Frame count : 240
Stream size : 3736
Stream size : 3.65 KiB (0%)
Stream size : 4 KiB
Stream size : 3.6 KiB
Stream size : 3.65 KiB
Stream size : 3.648 KiB
Stream size : 3.65 KiB (0%)
Proportion of this stream : 0.00148
HeaderSize : 3669
DataSize : 2512740
FooterSize : 59
IsStreamable : Yes
Encoded date : UTC 2014-08-25 21:13:56
Tagged date : UTC 2014-08-25 21:13:56
File creation date : UTC 2020-04-30 01:39:30.456
File creation date (local) : 2020-04-29 20:39:30.456
File last modification date : UTC 2020-04-30 01:39:30.603
File last modification date (local) : 2020-04-29 20:39:30.603

Video
Count : 378
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
Inform : 2 010 kb/s, 3840*2160 (16:9), at 24.000 FPS, HEVC (Main@L6@Main)
ID : 1
ID : 1
Format : HEVC
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main@L6@Main
Internet media type : video/H265
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Codec ID/Url : http://www.itu.int/
Duration : 10000
Duration : 10 s 0 ms
Duration : 10 s 0 ms
Duration : 10 s 0 ms
Duration : 00:00:10.000
Duration : 00:00:10:00
Duration : 00:00:10.000 (00:00:10:00)
Bit rate : 2010186
Bit rate : 2 010 kb/s
Maximum bit rate : 3061032
Maximum bit rate : 3 061 kb/s
Width : 3840
Width : 3 840 pixels
Height : 2160
Height : 2 160 pixels
Sampled_Width : 3840
Sampled_Height : 2160
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Rotation : 0.000
Frame rate mode : CFR
Frame rate mode : Constant
Frame rate : 24.000
Frame rate : 24.000 FPS
Frame count : 240
Color space : YUV
Chroma subsampling : 4:2:0
Chroma subsampling : 4:2:0
Bit depth : 8
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.010
Stream size : 2512732
Stream size : 2.40 MiB (100%)
Stream size : 2 MiB
Stream size : 2.4 MiB
Stream size : 2.40 MiB
Stream size : 2.396 MiB
Stream size : 2.40 MiB (100%)
Proportion of this stream : 0.99852
Title : hevc:fps=24@GPAC0.5.1-DEV-rev4807
Writing library : x265 - 1.3+20-6e6756f94b27:[Windows][MSVC 1700][64 bit]
Writing library : x265 1.3+20-6e6756f94b27:[Windows][MSVC 1700][64 bit]
Encoded_Library_Name : x265
Encoded_Library_Version : 1.3+20-6e6756f94b27:[Windows][MSVC 1700][64 bit]
Encoding settings : wpp / ctu=64 / tu-intra-depth=3 / tu-inter-depth=3 / me=3 / subme=4 / merange=57 / rect / amp / max-merge=4 / no-early-skip / no-fast-cbf / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / open-gop / interlace=0 / keyint=250 / min-keyint=24 / scenecut=40 / rc-lookahead=40 / bframes=8 / bframe-bias=0 / b-adapt=2 / ref=5 / weightp / no-weightb / aq-mode=2 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=6 / psy-rd=0.50 / psy-rdoq=0.80 / signhide / lft / sao / sao-lcu-bounds=0 / sao-lcu-opt=1 / b-pyramid / cutree / rc=2 / pass / bitrate=2000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30
Encoded date : UTC 2014-08-25 21:13:56
Tagged date : UTC 2014-08-25 21:14:00
Codec configuration box : hvcC

 

 

AND here's the specs of one that doesn't:

 

General
Count : 331
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : MPEG-4 (Base Media): 43.7 GiB, 1 h 43 min
Count of video streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : HEVC
File extension : mp4
Format : MPEG-4
Format : MPEG-4
Format/Extensions usually used : braw mov mp4 m4v m4a m4b m4p m4r 3ga 3gpa 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma ismt f4a f4b f4v
Commercial name : MPEG-4
Format profile : Base Media
Internet media type : video/mp4
Codec ID : iso4
Codec ID : iso4 (iso4/hvc1)
Codec ID/Url : http://www.apple.com/quicktime/download/standalone.html
CodecID_Compatible : iso4/hvc1
File size : 46970466630
File size : 43.7 GiB
File size : 44 GiB
File size : 44 GiB
File size : 43.7 GiB
File size : 43.74 GiB
Duration : 6193645
Duration : 1 h 43 min
Duration : 1 h 43 min 13 s 645 ms
Duration : 1 h 43 min
Duration : 01:43:13.645
Duration : 01:43:15;05
Duration : 01:43:13.645 (01:43:15;05)
Overall bit rate : 60669240
Overall bit rate : 60.7 Mb/s
Frame rate : 23.976
Frame rate : 23.976 FPS
Frame count : 148499
Stream size : 1902013
Stream size : 1.81 MiB (0%)
Stream size : 2 MiB
Stream size : 1.8 MiB
Stream size : 1.81 MiB
Stream size : 1.814 MiB
Stream size : 1.81 MiB (0%)
Proportion of this stream : 0.00004
HeaderSize : 1901922
DataSize : 46968564633
FooterSize : 75
IsStreamable : Yes
Encoded date : UTC 2020-04-30 00:33:21
Tagged date : UTC 2020-04-30 00:33:21
File creation date : UTC 2020-04-30 00:43:18.223
File creation date (local) : 2020-04-29 19:43:18.223
File last modification date : UTC 2020-04-30 00:49:37.510
File last modification date (local) : 2020-04-29 19:49:37.510

Video
Count : 378
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
Inform : 60.7 Mb/s, 3840*2160 (16:9), at 23.976 (24000/1001) FPS, HEVC (Main 10@L5.1@High), HDR10
ID : 1
ID : 1
Format : HEVC
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086
HDR format : SMPTE ST 2086, HDR10 compatible
HDR_Format_Commercial : HDR10
HDR_Format_Compatibility : HDR10
Internet media type : video/H265
Codec ID : hev1
Codec ID/Info : High Efficiency Video Coding
Codec ID/Url : http://www.itu.int/
Duration : 6193645
Duration : 1 h 43 min
Duration : 1 h 43 min 13 s 645 ms
Duration : 1 h 43 min
Duration : 01:43:13.645
Duration : 01:43:15;05
Duration : 01:43:13.645 (01:43:15;05)
Bit rate : 60666715
Bit rate : 60.7 Mb/s
Maximum bit rate : 128984168
Maximum bit rate : 129 Mb/s
Width : 3840
Width : 3 840 pixels
Height : 2160
Height : 2 160 pixels
Sampled_Width : 3840
Sampled_Height : 2160
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Rotation : 0.000
Frame rate mode : CFR
Frame rate mode : Constant
Frame rate : 23.976
Frame rate : 23.976 (24000/1001) FPS
FrameRate_Num : 24000
FrameRate_Den : 1001
Frame count : 148499
Color space : YUV
Chroma subsampling : 4:2:0
Chroma subsampling : 4:2:0 (Type 2)
ChromaSubsampling_Position : Type 2
Bit depth : 10
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.305
Stream size : 46968564617
Stream size : 43.7 GiB (100%)
Stream size : 44 GiB
Stream size : 44 GiB
Stream size : 43.7 GiB
Stream size : 43.74 GiB
Stream size : 43.7 GiB (100%)
Proportion of this stream : 0.99996
Writing library : ATEME Titan File 3.9.0 (4.9.0.0)
Writing library : ATEME Titan File 3.9.0 (4.9.0.0)
Encoded_Library_Name : ATEME Titan File
Encoded_Library_Version : 3.9.0 (4.9.0.0)
Encoded date : UTC 2020-04-30 00:33:21
Tagged date : UTC 2020-04-30 00:43:18
colour_description_present : Yes
colour_description_present_Source : Stream
Color range : Limited
colour_range_Source : Stream
Color primaries : BT.2020
colour_primaries_Source : Stream
Transfer characteristics : PQ
transfer_characteristics_Source : Stream
Matrix coefficients : BT.2020 non-constant
matrix_coefficients_Source : Stream
Mastering display color primaries : Display P3
MasteringDisplay_ColorPrimaries_Source : Stream
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
MasteringDisplay_Luminance_Source : Stream
Codec configuration box : hvcC

 

AND I tried converting it to hvc1 but no joy:

 

General
Count : 331
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : MPEG-4 (Base Media): 43.7 GiB, 1 h 43 min
Count of video streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : HEVC
Complete name : D:\Conversion\working\output-hvc1.m4v
Folder name : D:\Conversion\working
File name extension : output-hvc1.m4v
File name : output-hvc1
File extension : m4v
Format : MPEG-4
Format : MPEG-4
Format/Extensions usually used : braw mov mp4 m4v m4a m4b m4p m4r 3ga 3gpa 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma ismt f4a f4b f4v
Commercial name : MPEG-4
Format profile : Base Media
Internet media type : video/mp4
Codec ID : isom
Codec ID : isom (isom/iso2/mp41)
Codec ID/Url : http://www.apple.com/quicktime/download/standalone.html
CodecID_Compatible : isom/iso2/mp41
File size : 46971852189
File size : 43.7 GiB
File size : 44 GiB
File size : 44 GiB
File size : 43.7 GiB
File size : 43.75 GiB
Duration : 6193646
Duration : 1 h 43 min
Duration : 1 h 43 min 13 s 646 ms
Duration : 1 h 43 min
Duration : 01:43:13.646
Duration : 01:43:15;05
Duration : 01:43:13.646 (01:43:15;05)
Overall bit rate : 60671020
Overall bit rate : 60.7 Mb/s
Frame rate : 23.976
Frame rate : 23.976 FPS
Frame count : 148499
Stream size : 3287572
Stream size : 3.14 MiB (0%)
Stream size : 3 MiB
Stream size : 3.1 MiB
Stream size : 3.14 MiB
Stream size : 3.135 MiB
Stream size : 3.14 MiB (0%)
Proportion of this stream : 0.00007
HeaderSize : 28
DataSize : 46968564633
FooterSize : 3287528
IsStreamable : No
File creation date : UTC 2020-04-30 12:00:51.300
File creation date (local) : 2020-04-30 07:00:51.300
File last modification date : UTC 2020-04-30 12:07:50.210
File last modification date (local) : 2020-04-30 07:07:50.210
Writing application : Lavf58.42.101
Writing application : Lavf58.42.101

Video
Count : 378
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
Inform : 60.7 Mb/s, 3840*2160 (16:9), at 23.976 (24000/1001) FPS, HEVC (Main 10@L5.1@High), HDR10
ID : 1
ID : 1
Format : HEVC
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086
HDR format : SMPTE ST 2086, HDR10 compatible
HDR_Format_Commercial : HDR10
HDR_Format_Compatibility : HDR10
Internet media type : video/H265
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Codec ID/Url : http://www.itu.int/
Duration : 6193646
Duration : 1 h 43 min
Duration : 1 h 43 min 13 s 646 ms
Duration : 1 h 43 min
Duration : 01:43:13.646
Duration : 01:43:15;05
Duration : 01:43:13.646 (01:43:15;05)
Bit rate : 60666715
Bit rate : 60.7 Mb/s
Width : 3840
Width : 3 840 pixels
Height : 2160
Height : 2 160 pixels
Sampled_Width : 3840
Sampled_Height : 2160
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Rotation : 0.000
Frame rate mode : VFR
Frame rate mode : Variable
Frame rate : 23.976
Frame rate : 23.976 (24000/1001) FPS
FrameRate_Num : 24000
FrameRate_Den : 1001
Minimum frame rate : 23.962
Minimum frame rate : 23.962 FPS
Maximum frame rate : 23.981
Maximum frame rate : 23.981 FPS
Frame count : 148499
Color space : YUV
Chroma subsampling : 4:2:0
Chroma subsampling : 4:2:0 (Type 2)
ChromaSubsampling_Position : Type 2
Bit depth : 10
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.305
Stream size : 46968564617
Stream size : 43.7 GiB (100%)
Stream size : 44 GiB
Stream size : 44 GiB
Stream size : 43.7 GiB
Stream size : 43.74 GiB
Stream size : 43.7 GiB (100%)
Proportion of this stream : 0.99993
Writing library : ATEME Titan File 3.9.0 (4.9.0.0)
Writing library : ATEME Titan File 3.9.0 (4.9.0.0)
Encoded_Library_Name : ATEME Titan File
Encoded_Library_Version : 3.9.0 (4.9.0.0)
colour_description_present : Yes
colour_description_present_Source : Stream
Color range : Limited
colour_range_Source : Stream
Color primaries : BT.2020
colour_primaries_Source : Stream
Transfer characteristics : PQ
transfer_characteristics_Source : Stream
Matrix coefficients : BT.2020 non-constant
matrix_coefficients_Source : Stream
Mastering display color primaries : Display P3
MasteringDisplay_ColorPrimaries_Source : Stream
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
MasteringDisplay_Luminance_Source : Stream
Codec configuration box : hvcC

 

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New Here ,
Nov 30, 2020 Nov 30, 2020

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LATEST

Did you get any help? I seem to have the same problem.

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