How can I fix this error : "Could not find the user documents directory"

[alex_zagreba]

[Meg The Dog]

You can try resetting your preferences, read this document:

FAQ: How to reset preferences in Premiere Pro?

MtD

[alex_zagreba]

Well, I tried , but the problem is that i am trying to use the trial version, and it shows this error and I cant uoe the program

[MyerPj]

It might be a Windows problem. Try logging in as a different user or create a new user account. Or try a google search on your title above.

[Peru Bob]

Have you moved the My Documents folder from he C drive?

[Jim_Simon]

Try Steps 3D and G below.

Unofficial Premiere Pro Troubleshooting Guide

[freaksalex]

Hi,

I have the same problem...

Photoshop ok

Premiere Pro, After Effect : same message...

I tried all the proposed solutions.

[Jim_Simon]

If you've already done Step 3G below, then also try Steps 3D, E and F.  Try them in that order, and one at a time.

Unofficial Premiere Pro Troubleshooting Guide

[excelg71059738 · Accepted solution]

I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

[Jim_Simon]

Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic.

I think that's bad advice.  It certainly isn't necessary for Adobe software to run properly.

[excelg71059738]

It's not bad advice.. it works. May not be the best advice but hey it works.

[Jim_Simon]

It's bad advice because it leaves the system vulnerable.  It's also not required to make Adobe software function properly.  Something else is going on with your system.

[Mustafa khaled]

it worked

[Izzeldeen Dradkh]

it's really work. thanks man

[dilanig9501563]

Hi,

I have the same issue. I've just installed the paid version, but I can't open it.

Can someone help please?

[Jim_Simon]

Look back through the thread.  Try the troubleshooting steps.

[tl3k]

To everyone having this problem, one solution, instead of disabling windows defender, is to add the Premiere Pro to the autorised app list in windows defender, to do so :

First open (Windows 10) Settings

Go in Update and Security -> Windows Defender -> Open Windows Defender Security Center

On the left side, click on Virus and Threat Protection

Under Controlled Folder Access click on Allow an app through Controlled folder access

Click on the + (Add an allowed app) sign and browse to the install location of your adobe Premiere Pro install

The  Default location is C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

So the problem here is that Premiere Pro try to access a folder on your system, but windows defender is blocking it because the folder is in your Documents folder. By doing so you allow Premiere Pro to access your Documents folder and probably other file in there, but this solution is way much safer then disabling windows defender completly.

Hope this help a few, i search a while to figure out how to get this app working on my system !

[Jim_Simon]

add the Premiere Pro to the autorised app list in windows defender

You shouldn't have to do that, though.  So for those who find it works, I believe something is still wrong with your system.

Adobe software works just fine with Defender running in it's default state.

[musicmaker4the1]

Adobe should fix this!  Thanks for the help

[DESIGN COMMUNITY]

Thanks for your solution...

[wha_es_ton]

This needs to be the "correct answer" at the top. Not the advice to disable all your security settings.

[wesleyfranks]

This was the solution. Thank you so much for your assistance. I turned this option on so that I could better protect my system. It would be nice if Microsoft focused on making their OS software more dynamic for apps so that when settings turn on/off. The software doesn't break that it adapts and lets you know that there's an issue and how to resolve it with options available. At least it's just a theory in my opinion.

[toreya212]

I would kiss you on the face if I could

[daniela49479297]

Excellent thread bro..got me up and running once more

[woutersel]

I too suddenly had this problem with After Effects and Premiere. After a long and unhelpful session Adobe Remote Support could only tell me it had to do with permission prblems and that I needed to contact "my IT expert" without givinga ny further info on the problem. I found out it had to do with Windows 10's Controlled Folder Acces. Once I enabled it for AE and PPro it worked again. No idea what caused it though, maybe the critical update from April? Turn on the protected folders feature in Windows 10 | Microsoft Docs