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How can I fix this error : "Could not find the user documents directory"

New Here ,
Jan 28, 2018

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I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

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How can I fix this error : "Could not find the user documents directory"

New Here ,
Jan 28, 2018

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I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

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Jan 28, 2018 0
Adobe Community Professional ,
Jan 28, 2018

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You can try resetting your preferences, read this document:

FAQ: How to reset preferences in Premiere Pro?

MtD

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Jan 28, 2018 0
New Here ,
Jan 28, 2018

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Well, I tried , but the problem is that i am trying to use the trial version, and it shows this error and I cant uoe the program

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Jan 28, 2018 0
Adobe Community Professional ,
Jan 28, 2018

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It might be a Windows problem. Try logging in as a different user or create a new user account. Or try a google search on your title above.

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Jan 28, 2018 0
Adobe Community Professional ,
Jan 28, 2018

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Have you moved the My Documents folder from he C drive?

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Jan 28, 2018 0
LEGEND ,
Jan 28, 2018

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Jan 28, 2018 1
New Here ,
Feb 04, 2018

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Hi,

I have the same problem...

Photoshop ok

Premiere Pro, After Effect : same message...

I tried all the proposed solutions.

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Feb 04, 2018 0
LEGEND ,
Feb 04, 2018

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If you've already done Step 3G below, then also try Steps 3D, E and F.  Try them in that order, and one at a time.

Unofficial Premiere Pro Troubleshooting Guide

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Feb 04, 2018 0
New Here ,
Feb 28, 2018

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I've found a way to fix this but I've only gotten so far.. Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic. Once you have done this run the program and you wont have no errors or problems.

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Feb 28, 2018 3
LEGEND ,
Feb 28, 2018

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Go to Windows Defender Security Center in your settings. Turn off all of the protections, Real-time, Cloud-delivered and Automatic.

I think that's bad advice.  It certainly isn't necessary for Adobe software to run properly.

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Feb 28, 2018 1
New Here ,
Mar 01, 2018

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It's not bad advice.. it works. May not be the best advice but hey it works.

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Mar 01, 2018 0
LEGEND ,
Mar 02, 2018

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It's bad advice because it leaves the system vulnerable.  It's also not required to make Adobe software function properly.  Something else is going on with your system.

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Mar 02, 2018 1
Community Beginner ,
Sep 21, 2018

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it worked

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Sep 21, 2018 0
New Here ,
Mar 27, 2018

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it's really work. thanks man

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Mar 27, 2018 1
Community Beginner ,
Mar 03, 2018

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Hi,

I have the same issue. I've just installed the paid version, but I can't open it.

Can someone help please?

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Mar 03, 2018 1
LEGEND ,
Mar 03, 2018

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Look back through the thread.  Try the troubleshooting steps.

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Mar 03, 2018 0
Community Beginner ,
Mar 04, 2018

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To everyone having this problem, one solution, instead of disabling windows defender, is to add the Premiere Pro to the autorised app list in windows defender, to do so :

First open (Windows 10) Settings

Go in Update and Security -> Windows Defender -> Open Windows Defender Security Center

On the left side, click on Virus and Threat Protection

Under Controlled Folder Access click on Allow an app through Controlled folder access

Click on the + (Add an allowed app) sign and browse to the install location of your adobe Premiere Pro install

The  Default location is C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

So the problem here is that Premiere Pro try to access a folder on your system, but windows defender is blocking it because the folder is in your Documents folder. By doing so you allow Premiere Pro to access your Documents folder and probably other file in there, but this solution is way much safer then disabling windows defender completly.

Hope this help a few, i search a while to figure out how to get this app working on my system !

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Mar 04, 2018 18
LEGEND ,
Mar 27, 2018

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add the Premiere Pro to the autorised app list in windows defender

You shouldn't have to do that, though.  So for those who find it works, I believe something is still wrong with your system.

Adobe software works just fine with Defender running in it's default state.

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Mar 27, 2018 0
New Here ,
Jan 01, 2019

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Adobe should fix this!  Thanks for the help

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Jan 01, 2019 0
New Here ,
Feb 03, 2019

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Thanks for your solution...

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Feb 03, 2019 0
New Here ,
Mar 11, 2019

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This needs to be the "correct answer" at the top. Not the advice to disable all your security settings.

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Mar 11, 2019 1
New Here ,
Mar 18, 2019

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This was the solution. Thank you so much for your assistance. I turned this option on so that I could better protect my system. It would be nice if Microsoft focused on making their OS software more dynamic for apps so that when settings turn on/off. The software doesn't break that it adapts and lets you know that there's an issue and how to resolve it with options available. At least it's just a theory in my opinion.

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Mar 18, 2019 0
New Here ,
Jul 16, 2019

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I would kiss you on the face if I could

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Jul 16, 2019 0
New Here ,
Apr 05, 2020

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Excellent thread bro..got me up and running once more

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Apr 05, 2020 0