How Do I Chat with Customer Support???

[David5C27]

I keep trying to get to customer support chat and the web site is taking me in circles!

My issue is difficult to explain for me, basically every time I drag media into my timeline, the timeline freezes! My computer is working extra hard to keep it up. I bought this super fast computer 4 months ago and haven't had any major problems with Premiere Pro until randomly today.

[R Neil Haugen]

So ... what is the computer specifically ... OS/CPU/RAM/GPU, and the drives for both system and data in use.

And ... what media are you using on it? How is that media made?

Neil

[John T Smith]

Test your computer to find out how well it will work
https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...