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How Do I Chat with Customer Support???

New Here ,
Sep 03, 2020

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I keep trying to get to customer support chat and the web site is taking me in circles!

 

My issue is difficult to explain for me, basically every time I drag media into my timeline, the timeline freezes! My computer is working extra hard to keep it up. I bought this super fast computer 4 months ago and haven't had any major problems with Premiere Pro until randomly today.

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Crash, Editing, Freeze or hang, How to, Performance

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How Do I Chat with Customer Support???

New Here ,
Sep 03, 2020

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I keep trying to get to customer support chat and the web site is taking me in circles!

 

My issue is difficult to explain for me, basically every time I drag media into my timeline, the timeline freezes! My computer is working extra hard to keep it up. I bought this super fast computer 4 months ago and haven't had any major problems with Premiere Pro until randomly today.

Topics

Crash, Editing, Freeze or hang, How to, Performance

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 03, 2020

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So ... what is the computer specifically ... OS/CPU/RAM/GPU, and the drives for both system and data in use.

 

And ... what media are you using on it? How is that media made?

 

Neil

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Most Valuable Participant ,
Sep 03, 2020

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