How to fix slowed down video and stuttering audio?

Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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I have a fast dedicated installation drive for my adobe programs. It has always worked this way. But all of a sudden new versions of premiere and other programs are installed on the slower C drive. It results in Premiere in slowed down video and stuttering audio. When I return to the previous version of Premiere (Still on the dedicated drive) everything works perfect.
How do I change the creative cloud app settings to install onto the dedicated drive again?

 

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Community Beginner , Mar 25, 2021 Mar 25, 2021
I found after a search elswhere on this forum that this choppy playback after installing a new version is a common Premiere issue. It does not have to do with the drive. After changing the audio input settings to -nothing- playback was normal again. This seems to work on Mac and Windows systems.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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I must say first, as important as the OS is, that I'm puzzled that you have the OS on a slow drive. All programs run "through" the OS, and need it's caching and other support. Most advice I've seen over the years is to have a fast OS drive, and leave the apps there where they and the OS expect them to be.

 

Past that, a fast cache drive is a big help. But having the apps on a separate drive is not that I've ever seen.

 

Neil

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Sorry for being unclear Neil. Tahnk you for your reply.
The drive is not really that slow (SSD) but apparently slower than the program drive since when premiere is installed on the C drive playback of 4K video stutters and when installed on the dedicated programs drive it does not.

But maybe something else is wrong. because I found out that VLC player (which is installed on the C drive) does play the same clips fine without stuttering.
Hans

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Most Valuable Participant ,
Mar 22, 2021 Mar 22, 2021

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Thank you for your reply John,
I will try to do this when my project is finished. As the project works in the prevoius version of Premiere (still on the other disk) I prefer finishing it before, avoiding the risk of removing all programs includig the previeous version.

 

Hans

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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I found after a search elswhere on this forum that this choppy playback after installing a new version is a common Premiere issue. It does not have to do with the drive. After changing the audio input settings to -nothing- playback was normal again. This seems to work on Mac and Windows systems.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Your are correct. It is not your hard drives as seen in the video below (for future refrence). As far as the OS it gets stored to RAM. I did a video where I had the OS on a mechanical hard drvie in a hot swap bay and I removed it. Windows still worked. The Mac OS does the same thing. You just need to have enough throughput to match you video files. R3D, BRAW and Pro Re require more throughput than h.264.

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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Thank you for the information and the informative video.

Hans

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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You are welcome. Having said that it does not hurt to delete the media cache files from time to time.

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