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How to fixed video play Back-and-forth randomly

New Here ,
Sep 03, 2020

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Hi, I just built my PC. First time using Premiere in this PC, I did not have any problems. But after that all the videos playback play all my video back-and-forth. I have try many of past advice (memory Performance, enable transmit, render in&out, downgrade, uninstall and reinstall. 
my PC : CPU : AMD Ryzen 9 3900XT

              GPU : RTX 2070 super

              MB.  : Asus ROG Crosshair VIII hero(WIFI)

              RAM: G.Skill DDR4 3600 64gb

              Storage: Samsung 970 evo+ 1TB

                            HDD Seagate 2TB
 All the video take by Nikkon G6 and it's .MP4 without audio. I don't have any problems in my GF mac book pro by using same file. 

Thank you, I also upload my video for my issue. 

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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How to fixed video play Back-and-forth randomly

New Here ,
Sep 03, 2020

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Hi, I just built my PC. First time using Premiere in this PC, I did not have any problems. But after that all the videos playback play all my video back-and-forth. I have try many of past advice (memory Performance, enable transmit, render in&out, downgrade, uninstall and reinstall. 
my PC : CPU : AMD Ryzen 9 3900XT

              GPU : RTX 2070 super

              MB.  : Asus ROG Crosshair VIII hero(WIFI)

              RAM: G.Skill DDR4 3600 64gb

              Storage: Samsung 970 evo+ 1TB

                            HDD Seagate 2TB
 All the video take by Nikkon G6 and it's .MP4 without audio. I don't have any problems in my GF mac book pro by using same file. 

Thank you, I also upload my video for my issue. 

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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embed.jpg

...so we dont have to download unknown files: we help you, you help us. Thanks! 

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New Here ,
Sep 03, 2020

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This is it. Thank you

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Adobe Community Professional ,
Sep 03, 2020

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Are the project files, media, or cache on the HDD?

If so, move them to the evo+.

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New Here ,
Sep 03, 2020

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All my files and project are in the evo+

Thank you

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Adobe Community Professional ,
Sep 03, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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Sep 03, 2020 0
New Here ,
Sep 04, 2020

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The problem is fixed. 

First, I try resetting the preferences then it works. But after reopening the program, the issue came back again. So I resetting the preferences again and set Input to None in Audio Hardware. It seems fine now. Thank you so much. Now I can get back to my works.

Thank you guys all. 

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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How did you create your sequence? Did you manually create it or create it by dropping the video file into the timeline window (creating the sequence based off that particular file)?

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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I drag and drop the video file.  

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Sep 04, 2020 0