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How to get rid of green/white lines

New Here ,
Jul 28, 2020

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I am currently experiencing these green and white lines on all of my videos in Premiere Pro, is there any way that I can resolve this? It used to work fine on my laptop but I have opened today and it's showing this. 

 

I have tried following the steps on here: https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html but when I try to run the file, it says 'this computer does not meet the minimum requirements for installing the software'.

 

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Crash, Editing, Error or problem, Hardware or GPU, How to

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How to get rid of green/white lines

New Here ,
Jul 28, 2020

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pauls9016698_1-1595944106601.png

I am currently experiencing these green and white lines on all of my videos in Premiere Pro, is there any way that I can resolve this? It used to work fine on my laptop but I have opened today and it's showing this. 

 

I have tried following the steps on here: https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html but when I try to run the file, it says 'this computer does not meet the minimum requirements for installing the software'.

 

[Please do not double post, duplicate post deleted by mod]

Topics

Crash, Editing, Error or problem, Hardware or GPU, How to

Views

76

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Adobe Community Professional ,
Jul 28, 2020

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What graphics card(s) do you have?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Jul 28, 2020

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Graphics card is Intel(R) UHD Graphics 620

Intel(R) Core(TM) i7-8565U CPU

I have currently got my laptop plugged into a monitor screen, I think specs are as follows, apologies in advance, I am not the most technical!

I can see two disk drives, one model is VendorCo and the other says PC401 NVMe SK hynix 

VendorCo has 1 partition 

PC401 has 5 partitions 

 

 

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Adobe Community Professional ,
Jul 28, 2020

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New Here ,
Jul 29, 2020

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Amazing, that's worked, thank you for your help!

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Peru Bob LATEST
Adobe Community Professional ,
Jul 29, 2020

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You're welcome. icon_biggrin.gif

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