How to un-install Premiere from a dead computer?!

New Here ,
Dec 29, 2020 Dec 29, 2020

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My Microsoft Surface is dead. It was one of the computers I had installed Premiere on... but I obviously can't uninstall it! I'd like to put the program on a different laptop. Completely unclear how to proceed. Help! Thanks.

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Hardware or GPU

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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What version number of Premiere?

CS or CC?

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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If the old serial number version

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

 

If cloud read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

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