I am importing a MP4 video with audio file and only getting about 4 mins of audio?

[DavidJCarter]

I am importing Snagit files and only getting about 4 mins of audio.  Not all of the audio is imported?

[LinSims]

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

[Nancy OShea]

[Moved from Using the Community (forums). Based on prior forum participation, moderator concluded this belongs in Premier Pro.]

Please see this help article.

https://helpx.adobe.com/premiere-pro/kb/no-sound-playback-premiere-pro.html

[Kevin-Monahan]

Hi David,

Sorry. Try this: Transcode the file in Handbrake. You probably have a variable frame rate that is throwing Premiere Pro off. 

Thanks,
Kevin

[DavidJCarter]

Thank you, not sure what "handbrake" is, but will google it.
Thanks again for the help!
Dave

[Personal info removed by moderator.]