I am importing a MP4 video with audio file and only getting about 4 mins of audio?

New Here ,
Apr 15, 2021 Apr 15, 2021

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I am importing Snagit files and only getting about 4 mins of audio.  Not all of the audio is imported?

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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[Moved from Using the Community (forums). Based on prior forum participation, moderator concluded this belongs in Premier Pro.]

 

Please see this help article.

https://helpx.adobe.com/premiere-pro/kb/no-sound-playback-premiere-pro.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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Hi David,

Sorry. Try this: Transcode the file in Handbrake. You probably have a variable frame rate that is throwing Premiere Pro off. 

 

Thanks,
Kevin

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Thank you, not sure what "handbrake" is, but will google it.
Thanks again for the help!
Dave

 

[Personal info removed by moderator.]

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