Sadly, the experiences many have with the Adobe program help service is spotty. Product Support manager @Kevin-Monahan always tells Premiere Pro users to ask for the Video Queue anytime you go to either the voice or chat help. This gets you sent to people that actually know more about Premiere Pro ... rather than the generalists you typically start with.
But how do any of us know to ask for such a thing as the video queue without coming here to be told about it? Yea, that's a problem right there.
This forum is a user-to-user peer support forum with some oversight and assistance by some of Kevin's staff and occasionally an engineer may pop in. But most of us here, that have the ACP "badge" by our name, are like you, simply other users. But we've been around the forum and helped a lot of people.
So, as PeruBob asked, give us the details of what's going on, including your computer specs, the media and effects you're using, and what you need to get done. We'll see if we can help you get this sorted and working better.