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I am unable to update/uninstall premier pro 14.3.2 despite not having the program open on my laptop.

New Here ,
Aug 23, 2020

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Adobe Error.jpgI do not have premiere pro open, and the creative cloud and my premiere files refuse to open the program. I cannot uninstall or update it since the cloud claims it is open despite the fact I am unable to access the program. The program froze during a project so I left it and tried to reopen it and that is when the problem began. I deleted the project I had started in case it was the problem but I still could not open the program. I was able to open other programs wsuch as Audition with no issue but premiere will not let me do anything. I am an amateur in terms of computers and software, I only understand how to make videos and that is all I want to do. Please help!

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I am unable to update/uninstall premier pro 14.3.2 despite not having the program open on my laptop.

New Here ,
Aug 23, 2020

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Adobe Error.jpgI do not have premiere pro open, and the creative cloud and my premiere files refuse to open the program. I cannot uninstall or update it since the cloud claims it is open despite the fact I am unable to access the program. The program froze during a project so I left it and tried to reopen it and that is when the problem began. I deleted the project I had started in case it was the problem but I still could not open the program. I was able to open other programs wsuch as Audition with no issue but premiere will not let me do anything. I am an amateur in terms of computers and software, I only understand how to make videos and that is all I want to do. Please help!

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Error or problem

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26

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Open the Windows Task Manager, and see if Premiere is still open in the top section; if not there, scroll down the list of open processes. If you find it, select it, then click the "end process" button.

 

Neil

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