I can't hear the audio in Adobe Premiere Pro

[maciejk52288987]

Hello!
I have a problem with sound. After importing the files of all commonly used formats( mov, mts, mp4, mxl,... ). I can't hear any the sound. I see amplitude. Leds show a signal, but it can not hear. Reset settings, my pc, application, cleaned the media cache files and nothing. I have not turned on mute and I have properly set the sound card. Besides Adobe Premiere Pro sound is heard. Plays in other media players. You nomalnie hear the sound even in Adobe Audition. The problem relates to 10 of the same PC. Please Help Me! Thanks.
Mike
p.S. Sorry form my english

[Richard M Knight]

Do you hear sound if you play the inbuilt bars and tone?

[maciejk52288987]

Do you think I should use the eq for audio?

[Peru Bob]

Do you hear sound if you play the inbuilt bars and tone?

What is your answer?

[maciejk52288987]

I'm not sure if I understand what you mean too  ...

[Richard M Knight]

In the project pane click on the new item button and select HD bars and tone, Drag this new item to the source monitor and play, do you hear the audio?

[maciejk52288987]

Ohh I forget about this ... I create Bars & Tones and nothing. I cant hear audio...

[Jim_Simon]

Here's a guide to the information we need.

How To Ask For Help

[merany_rae]

Worked for me too.

[ML Smith6245]

I pulled up bars and but I didn't hear any tone. I saw bars.

[Vidya Sagar]

Hi Maciejk,

Is there any moment/signal in Premiere Pro Audio Meter panel?

If no, check the "Master Track" output volume in "Audio Track Mixer" panel.

If issue persists,

Check the "Default Output" device in Premiere Pro Preferences > Audio Hardware.

change the device & test the sound.

Please let us know the status.

Thanks,

Vidya Sagar

[maciejk52288987]

I have only that mixer in my Premiere Pro ... 😕

[Richard M Knight]

You need to look at the Audio Track mixer, not the clip mixer.

[maciejk52288987]

I had no view of the active in my mixer tab... nvm  I did what you say and nothing has changed.

[Vidya Sagar]

Hi Maciejk,

Have you changed the Default Output in Preferences > Audio Hardware? Please try with all devices in the list.

If issue persists, Please contact support FAQ: How do I contact Adobe Support?

Thanks,

Vidya Sagar.

[bentev7040964]

So, I also had this problem and the preference and audio hardware worked very well for me.

I my case I was using a bluetooth headset and couldn't hear a thing in Premiere Pro because it doesn't changes automatically to your headset and uses your default built-in speakers of your computer.

Thanks for the clear steps to resolve the problem!

[michaelf41045814]

Thanks, I had the same issue and it was this.  Appreciate the help. 

[luzkannon]

YUP!!! worked!! Thanks

[EBKLin]

OMG, thank you for this! It was making me bonkers trying to figure out why I had no playback when the audio hardware was set correctly, I cleaned media cache, I made sure nothing was muted, etc. 

[Rameez_Khan]

Hi maciejk,

Were you able to resolve the issue?

Let us know if you need further assistance.

Thanks,

Rameez

[webcastdude]

I have this problem on project that was working! My edit project sound was audible, then I saved and closed it. When I reopened the project, I could see the meters moving, but hear nothing. System audio works fine. Tired changing the audio hardware - nothing. I ended up editing out selects by using the audio waveform on the tmeline and I output MP4's from Premiere. The audio on the MP4's were fine and played back on the desktop without issue. Definitely a Premiere problem, but WHAT???!!

Does  anyone know what might cause this?

Thanks!

[Rameez_Khan]

Hey webcastdude,

I'd reset preferences and see if that helps.

FAQ: How to reset preferences in Premiere Pro?

Best,

Rameez

[webcastdude]

Thanks so much! I reset preferences and plug-in cache at the same time (hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting). That returned my audio throughput 🙂

- Andy

[Jeff Bugbee]

Preferences - Audio Hardware - Default Output

Make sure your speakers are selected

[josephl92350475]

I had a similar issue with a project I was working on. Ultimately I thought I had it fixed but the problem reared its ugly head in a packed auditorium in downtown L.A.

I had clips of dialogue audio during a segment of the video that would either: 1) show wave forms and audio levels as if sound was playing but I could hear nothing, or 2) I would hear the audio -- if I restarted my computer, for a bit -- but it would come out either silent or garbled.

The kicker is that EVERY OTHER piece of audio works fine. The background music beneath the clips works just fine. The later dialogue also works. I cleared the cache, checked audio inputs and nothing seemed to work.

I discovered a major issue is whether or not I'm using my Sony monitor headphones versus playing directly out of the computer (or in this case, from the theater's computer and speaker system). When I have headphones, I hear the dialogue audio, but if I take the headphones out I hear the garbled sound. This occurs within Adobe Premiere and in the final exported file. What could the issue possibly be?