I can't hear the audio in Adobe Premiere Pro

Community Beginner ,
Jan 02, 2017

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Hello!
I have a problem with sound. After importing the files of all commonly used formats( mov, mts, mp4, mxl,... ). I can't hear any the sound. I see amplitude. Leds show a signal, but it can not hear. Reset settings, my pc, application, cleaned the media cache files and nothing. I have not turned on mute and I have properly set the sound card. Besides Adobe Premiere Pro sound is heard. Plays in other media players. You nomalnie hear the sound even in Adobe Audition. The problem relates to 10 of the same PC. Please Help Me! Thanks.
Mike
p.S. Sorry form my english

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Audio, User interface or workspaces

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1 Correct Answer

New Here , Mar 24, 2018
pamh80653291 New Here , Mar 24, 2018
Hi There,I was having an audio problem as well. No audio trough speakers, hardware settings were all fine. On OSX. Finally fixed it!So I have NewTec NDI for Adobe installed to output NDI ip-video directly from Adobe Premiere or After Effects. When I'd went into Preferences > Playback > Audio Device - NewTec NDI output was selected as audio output. Took me some hours to find this setting! So I'd set it back to Adobe Destkop Audio, and FINALLY there it was.Hope I can help somebody with this! Cheer...

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Adobe Community Professional ,
Jan 02, 2017

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Do you hear sound if you play the inbuilt bars and tone?

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Community Beginner ,
Jan 02, 2017

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Do you think I should use the eq for audio?

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Adobe Community Professional ,
Jan 02, 2017

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Do you hear sound if you play the inbuilt bars and tone?

What is your answer?

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Community Beginner ,
Jan 02, 2017

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I'm not sure if I understand what you mean too  ...

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Adobe Community Professional ,
Jan 02, 2017

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In the project pane click on the new item button and select HD bars and tone, Drag this new item to the source monitor and play, do you hear the audio?

Bars and Tone 1.PNG

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Community Beginner ,
Jan 02, 2017

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Ohh I forget about this ... I create Bars & Tones and nothing. I cant hear audio...

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LEGEND ,
Jan 02, 2017

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Here's a guide to the information we need.

How To Ask For Help

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New Here ,
Dec 03, 2019

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Worked for me too.

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Adobe Employee ,
Jan 02, 2017

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Hi Maciejk,

Is there any moment/signal in Premiere Pro Audio Meter panel?

If no, check the "Master Track" output volume in "Audio Track Mixer" panel.

ATM.JPG

If issue persists,

Check the "Default Output" device in Premiere Pro Preferences > Audio Hardware.

change the device & test the sound.

Please let us know the status.

Thanks,

Vidya Sagar

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Community Beginner ,
Jan 04, 2017

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I have only that mixer in my Premiere Pro ... 😕
mixer app.jpg

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Adobe Community Professional ,
Jan 04, 2017

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You need to look at the Audio Track mixer, not the clip mixer.

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Community Beginner ,
Jan 04, 2017

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I had no view of the active in my mixer tab... nvm  I did what you say and nothing has changed. audio fix2.jpg

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Adobe Employee ,
Jan 16, 2017

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Hi Maciejk,

Have you changed the Default Output in Preferences > Audio Hardware? Please try with all devices in the list.

If issue persists, Please contact support FAQ: How do I contact Adobe Support?

Thanks,

Vidya Sagar.

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New Here ,
Jan 14, 2018

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So, I also had this problem and the preference and audio hardware worked very well for me.

I my case I was using a bluetooth headset and couldn't hear a thing in Premiere Pro because it doesn't changes automatically to your headset and uses your default built-in speakers of your computer.

Thanks for the clear steps to resolve the problem!

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New Here ,
May 14, 2018

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Thanks, I had the same issue and it was this.  Appreciate the help. 

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New Here ,
Feb 09, 2020

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YUP!!! worked!! Thanks

 

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EBKLin LATEST
New Here ,
Jan 24, 2021

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OMG, thank you for this! It was making me bonkers trying to figure out why I had no playback when the audio hardware was set correctly, I cleaned media cache, I made sure nothing was muted, etc. 

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Adobe Employee ,
Feb 09, 2017

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Hi maciejk,

Were you able to resolve the issue?

Let us know if you need further assistance.

Thanks,

Rameez

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New Here ,
Jan 19, 2018

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I have this problem on project that was working! My edit project sound was audible, then I saved and closed it. When I reopened the project, I could see the meters moving, but hear nothing. System audio works fine. Tired changing the audio hardware - nothing. I ended up editing out selects by using the audio waveform on the tmeline and I output MP4's from Premiere. The audio on the MP4's were fine and played back on the desktop without issue. Definitely a Premiere problem, but WHAT???!!

Does  anyone know what might cause this?

Thanks!

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Adobe Employee ,
Jan 19, 2018

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Hey webcastdude,

I'd reset preferences and see if that helps.

FAQ: How to reset preferences in Premiere Pro?

Best,

Rameez

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New Here ,
Jan 19, 2018

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Thanks so much! I reset preferences and plug-in cache at the same time (hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting). That returned my audio throughput 🙂

- Andy

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Adobe Community Professional ,
Jan 19, 2018

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Preferences - Audio Hardware - Default Output

Make sure your speakers are selected

fix.png

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Community Beginner ,
Feb 02, 2018

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I had a similar issue with a project I was working on. Ultimately I thought I had it fixed but the problem reared its ugly head in a packed auditorium in downtown L.A.

I had clips of dialogue audio during a segment of the video that would either: 1) show wave forms and audio levels as if sound was playing but I could hear nothing, or 2) I would hear the audio -- if I restarted my computer, for a bit -- but it would come out either silent or garbled.

The kicker is that EVERY OTHER piece of audio works fine. The background music beneath the clips works just fine. The later dialogue also works. I cleared the cache, checked audio inputs and nothing seemed to work.

I discovered a major issue is whether or not I'm using my Sony monitor headphones versus playing directly out of the computer (or in this case, from the theater's computer and speaker system). When I have headphones, I hear the dialogue audio, but if I take the headphones out I hear the garbled sound. This occurs within Adobe Premiere and in the final exported file. What could the issue possibly be?

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Adobe Community Professional ,
Mar 07, 2018

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First, we need to determine if this is an issue with your hardware or with your settings. If you are experiencing this in the final file, are you able to replicate the problem on another computer?

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