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I can't open the premiere pro 2020

New Here ,
Dec 03, 2020 Dec 03, 2020

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Guys help me!!! I didn't get to open the premiere pro 2020
Whenever I try to open it it closes without opening the program and appears that message from adobe "Adobe premiere Pro ended unexpectedly" I talked to adobe support and until the time we were talking (there was a moment that stopped talking to me) they guided me to enter the fider / library / Application Support / adobe...
It has happened to someone, probably some plugin or lack of it is that this ending the premiere program
Since I installed the premiere i still could not open it
I have a Mac (mid 2015 with big sur macOS system)
Can anyone help me?
Thank you very much.

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Crash , Error or problem

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi Ju5D73,

 

Sorry for your issue.

How do you open Premiere Pro - by double-clicking a project file or by clicking its icon? Please try resetting the preferences. Here's how: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Let us know if it helps.

 

Thanks,

Nishu

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