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I can't see masks edges

New Here ,
Nov 07, 2016

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Hello everyine I hav e a little problem.

Everytime I add a mask I can't see its edges. The mask works fine and I can resize it, rotate it and do whatever I want but I cant see the path around it so it's not very easy to work on it.

Is there any shortcut I don't know that I can use? Some button to toggle the visibility of the path on and off? Is it a bug? I did the update to cc 2017 yesterday I don't know if that could be the reason.

Thank you in advance for your help.

Hi Matteobertizzi85,

Try the following steps,

1. Create a new project in Premiere Pro CC 2017, Import the project file(.Prproj) created in CC 2015 into it using File > Import & check the mask edges.

If issue persists,

2. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the Mask Edges.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

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I can't see masks edges

New Here ,
Nov 07, 2016

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Hello everyine I hav e a little problem.

Everytime I add a mask I can't see its edges. The mask works fine and I can resize it, rotate it and do whatever I want but I cant see the path around it so it's not very easy to work on it.

Is there any shortcut I don't know that I can use? Some button to toggle the visibility of the path on and off? Is it a bug? I did the update to cc 2017 yesterday I don't know if that could be the reason.

Thank you in advance for your help.

Hi Matteobertizzi85,

Try the following steps,

1. Create a new project in Premiere Pro CC 2017, Import the project file(.Prproj) created in CC 2015 into it using File > Import & check the mask edges.

If issue persists,

2. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the Mask Edges.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

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Adobe Employee ,
Nov 07, 2016

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Hi Matteobertizzi85,

1. Have you selected the mask in the Effect Controls panel?Mask.JPG

2. Is this happening with all projects?

Please provide us more information about the issue.

FAQ: What information should I provide when asking a question on this forum?

Thanks,

Vidya Sagar.

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New Here ,
Nov 07, 2016

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Thank you for your answer, yes the mask is selected in the effects control panel.

I tried five different projects and in one of them the masks worked perfetcly, in two of them the edges showed up in only one timeline not in the other two I have inside the same projet and in two of them the edges didn't show up at all.

This is how it looks

mask not ok.JPG

but, as I said, it worked fine in one project

mask_ok.JPG

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Adobe Employee ,
Nov 07, 2016

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Hi Matteobertizzi85,

Try the following steps,

1. Create a new project in Premiere Pro CC 2017, Import the project file(.Prproj) created in CC 2015 into it using File > Import & check the mask edges.

If issue persists,

2. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the Mask Edges.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

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New Here ,
Nov 07, 2016

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Thank you!

The second solution worked perfectly!

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Community Beginner ,
Nov 15, 2016

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I am having the same issue in premiere 2017, even when creating a brand new project and creating a mask from scratch i don't see the mask itself however it is doing the masking.  I tried the suggestions you gave and it had no effect.  When I select the mask or any of its settings in the effects control I get a  momentary jump or shearing in the program monitor but no mask.

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New Here ,
Nov 26, 2016

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I got same issue on 2 devices in premiere 2017

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New Here ,
Dec 03, 2016

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I'm having the same problem and neither of these worked.

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Adobe Community Professional ,
Dec 03, 2016

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Rather than posting on what seems to be an answered thread, such that those fellow users like me don't think to look at it, I'd suggest starting a new thread. Even if the issue seems the same, if the fixes posted for it do NOT apply to your situation, it is likely you have a different problem.

Posting a "clean" new query is the best way to make it clear to everyone you've got an issue not solved by previously posted 'fixes'. And ... I'd also note in your post, that you've tried X, Y, Z, and changed the bath water also, and none worked.

Saves everybody time and finger-strain on our keyboards.

Neil

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New Here ,
Jan 12, 2017

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I have same problem and all what was written does not wokr for me. I have installed two versions of Premiere Pro. This is the problem. 1st is CS6 and 2nd is CC 2017 11.0.0.154. Why? For older computer is a better version CS6. It is much faster and has a better interface(I like it). But CC version has new features such as tracking mask. It is not perfect but it speeds up the work. I spent a lot of time looking for solutions. I found solution that works for me.

1. Create a new Windows user. (right click on computer icon\Manage\Local users and groups\users (right click new user)\ name “new”(everything) uncheck user must change password.. \check password never expires\OK

2. Add administrator permissions. (right click on “new” user \properties\member of\add\specify\find\administrator\OK

3. Log off the current account.

4. Log in as a “new” user.

That is all. It works perfectly.

windows 7 64bit

Premiere Pro CS6 and CC2017

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New Here ,
Nov 20, 2017

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This also worked for me on pc and PP CC 11.0

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New Here ,
Aug 12, 2018

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Community Beginner ,
Oct 25, 2018

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I had the same issue and didn't think it would be related to workspaces until I read this. In my case, I simply reset to saved workspace and that solved the issue. It was way simpler.

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New Here ,
Nov 29, 2016

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The issue persists in Premiere Pro CC 2017, even though the workaround above have been followed. The mask edges are not seen or showing up.

In fact, creating a new project, with new files, and applying effects with pen tool, with and without MPE, still can't see the masks.

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New Here ,
Nov 30, 2016

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I seem to have found the solution. In addition to following the above workaround, I did the following:

2. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

     Rename the 11.0 folder to Old_11.0

->  RENAME also any folders for previous installations of Premiere to OLD_(your version)

     Launch Premiere Pro, Create a new project(do not open Old projects)

     In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

     Open the old project & check the Mask Edges.

- > IN THE MENU BAR, Windows> Workspace > SELECT EDITING.

Now all my previous projects display the Mask Edges properly. Creating new ones no longer an issue. 

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Community Beginner ,
Jan 29, 2017

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The Adobe answer provided by Vidya doesnt work for me but switching to the 'effects' workspace at the top of the screen does make the handles come back. Not the best solution as I've just bought an annual subscription and found my first bug in 7 minutes, but at least i can keep working.

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Adobe Community Professional ,
Jan 30, 2017

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Did you try the other things that worked for several other users? Renaming the Users/ ... /11.0 folder, creating a new user account?

Neil

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Community Beginner ,
Jan 30, 2017

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Renaming the file - yes... didn't work.

Creating a new user account - I'm not creating and logging in as a new user account to get around an obvious bug in this $65 a month software. Had no issues with cc 2015.

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Adobe Community Professional ,
Jan 30, 2017

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"Creating a new user account - I'm not creating and logging in as a new user account to get around an obvious bug in this $65 a month software. Had no issues with cc 2015."

Ahh. So, the very easy to test possible fix (and definitely not guaranteed) will not be tested because you'd rather be mad at Adobe. That's fine.

I know, at times some folks prefer to limp along and yell rather than fixing the limp. I don't always understand it, but I know it happens.

Neil

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Community Beginner ,
Jan 30, 2017

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Creating a whole new Microsoft account is not a fix. It is a workaround until Adobe repair the obvious bug.

If i create a new user account, Windows 10 and all associated stuff pertaining to my Microsoft account like office 365, my network, business and attached computers will all become my new problem... and a problem far bigger, expensive and more time consuming than missing Mask handles on Premiere.

I'm not mad at Adobe at all. My first post was to help users with my workaround that worked for me where the above workarounds and fixes didn't work. Also to help Adobe so that they can see that the above is not a FIX for everyone.

Thought it might help someone but already I'm just wasting time defending myself on forums.

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Adobe Community Professional ,
Jan 30, 2017

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My apologies ... sincerely.

For many users, a new Windows User Account is a quick thing to set up. Doesn't involve deleting or changing any other, just creating a new one, and testing the program through that account. Apparently, in your situation/office, it's much more complicated than that. I should not have assumed otherwise.

And looking back, I didn't acknowledge that you'd added a workaround to the thread as a possible help for others. I should have.

Thanks for doing so!

Neil

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Engaged ,
Feb 25, 2017

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DamnThemaps  wrote

Creating a whole new Microsoft account is not a fix. It is a workaround until Adobe repair the obvious bug.

If i create a new user account, Windows 10 and all associated stuff pertaining to my Microsoft account like office 365, my network, business and attached computers will all become my new problem... and a problem far bigger, expensive and more time consuming than missing Mask handles on Premiere.

I'm not mad at Adobe at all. My first post was to help users with my workaround that worked for me where the above workarounds and fixes didn't work. Also to help Adobe so that they can see that the above is not a FIX for everyone.

Thought it might help someone but already I'm just wasting time defending myself on forums.

Well, bugs are upsetting, so there's nothing to apologize for.  I'm really discouraged by this bug myself, finding no solution, and clearly Adobe needs to publicly acknowledge their bug, confirm that it's on their agenda to fix, then get back to us when it's fixed.  That's standard industry practice as well as a minimum level of customer service.

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Adobe Community Professional ,
Apr 29, 2018

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My only participation here is to help people get work out the door. Yea, I've ranted a few times here also, who hasn't? As every once in a while something about this bites everybody.

But when I come on here on my own dime, as do so many others ... and someone snaps back at the suggestions of the other users trying to help them ... I might make a comment. Civility being a good thing. Even when folks are ticked. Or especially when folks are ticked.

Calling folks names now ... that's not particularly civil. Never do that on a forum myself.

At least, in my post, I did point out that testing the suggestions of those trying to help is something one might actually ... do.

Neil

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New Here ,
Aug 12, 2018

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Adobe Community Professional ,
Aug 12, 2018

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This is not a solution but a workaround.

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New Here ,
Aug 25, 2018

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I kinda agree but having just spent past three days working through one glitch after another while I try to finish a project is incredibly frustrating. I am a print designer primarily who makes films etc as a sideline and can hand on heart say that Indesign and Illustrator have nowhere near the issues premiere has- with premiere its constant and very frustrating. I have been working along okay this evening and boom straight out of blue my mask tools have dissapeared like everyone else in here- I changed nothing- was working perfectly with some text I am masking on, moved from previous word to next- applied mask and nup- its dissapeared. I can understand the occasional issue but my past few months have been littered with constant seemingly random issues that I have to spend hours on forums trying to solve. Im no expert but Im running a fairly decent machine (Mac pro / 48 gig ram) and latest update is appalling in my experience.

Adobe need to stop racing and release fewer better proven versions.

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Adobe Community Professional ,
Aug 25, 2018

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Software ... sheesh.

The bane of computer use.

And that's only partially funny because it's so true.

I've only had mask edges 'drop' from sight once. Closed the project, PrPro, reopened ... was fine. I know others who've never had this at all. And then, it's a right bugger for some, including yourself.

As an ACP, talking with ACPs from other app areas, InDesign/Illustrator/PhotoShop/Lightroom take your pic. For most users they're working fine. Some things affect a pretty decent share of users, some only small select "Lucky!" groups. They all have their issues.

I also use Resolve. Which some here post is so much better and never has an issue. Yea ... right. It's software. Running on a ton of different hardware. Check out the forums, you find plenty of folk on Resolve hitting bugs. Including those I've filled. Or went online looking for a work-around.

That situation you ran into in the evening ... those ... are maddening. I've had my share, and am TOTALLY familiar with the bug reporting process for every app I use.

The masking edges thing is one of those apparently multi-causal things. For many with it, the 12.1.2 release nailed that down. If you're not on that I do suggest trying it.

But for some ... even the fix in 12.1.2 didn't get it, there's clearly at least one more causal thing for the engineers to get.

So ... file that UserVoice bug report, listing your gear, media, and what happened. The more that file, the more data they've got for the engineers and the more data for the budget analysts in upper management to spring cash for budget. That's how Adobe works.

Neil

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New Here ,
Nov 21, 2018

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I found a very easy solution that works for me on CC2019:

Resize the "Program: Name" window where you see your real time video edit (where you are supposed to see your mask).

On some of my workspaces (edit / color etc.) sometimes the mask is here, then no more. The issue for me came from the "resolution" if I can say so, of my Program window, its size on my screen. If i make it bigger or smaller, playing a bit with it, the mask somehow reappear and I can work with it again.

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Participant ,
Jan 02, 2019

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Resizing the window did it for me too, and it makes complete sense.  STUPID but makes sense when trying to understand the ^$&*#*@( coding Adobe uses.  Different work spaces are going to have different sized panels, which explains why the masks and text boxes disappear randomly due to whatever idiotic scaling system they have going when combined with any scaling going on and the screen resolution you're running.  You can see it come and go as you resize the panel.  Its like it only shows up on an even or odd scale number or other such stupidity.

The correct answer for this is WRONG.  Fix it Adobe.  THIS is the right answer.  Thanks maldavarfilms=)

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New Here ,
Oct 23, 2019

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Resizing works! Thank you so much.

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New Here ,
May 28, 2020

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You are Genius! Thank you so much!

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Community Beginner ,
Aug 18, 2020

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THIS WORKED FOR ME, TOO!!

 

Before you try any other complicated solution, just try resizing your monitor window (I just changed the size 5 pixels or so and bam, the mask outline appeared).

 

Thank you!

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New Here ,
May 13, 2018

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This fixed my issue! THANKS!!

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Engaged ,
Jun 14, 2018

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Switching to a different layout and re-clicking the mask in effect controls works for me  in CC2018.

But as others have stated, this quite obvious bug should have been fixed by now - the thread was started in 2016 for god's sake.

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New Here ,
Jul 09, 2019

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Changing to the effects panel worked for me too. So also what I did was RESET the workspace to default and it seemed to bring back the blue edges

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Community Beginner ,
Mar 19, 2017

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It's now March 19, 2017. Has this been fixed yet? I am working my way through "Premiere Pro CC Classroom in a Book" and my masks (chapter 13, page 304) do not look like the book's... they have no borders. Not looking for a "workaround," just reporting that it's still not working.

nomask.jpg

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Community Beginner ,
Mar 21, 2017

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Try to change the 'Workspace' window, I have noticed that in my case the handles become visible again as soon as I change it (into the normal 'Editing' panel for instance)

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Community Beginner ,
Mar 21, 2017

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Thanks, yes, I also find that if I enlarge the panel to take up half of my laptop screen, the edges suddenly appear. And then, happily, I can shrink the panel back down to size and they stay, so I'm a happy camper.

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