I can't use Premiere Pro despite paying for it

Participant ,
Jan 26, 2021

Copy link to clipboard

Copied

I am paying for all the Adobe suite apps but, ever since trying to update Premiere Pro I was offered a free trial which has now expired and I can't use Premiere Pro at all. Have tried uninstalling and re-installing but it still just says that my free trial has ended and offers me ways to pay! How do I contact Adobe to sort this out. NOWHERE can I find a way to talk to a person and none of the preset questions cover this. Please help!

TOPICS
Error or problem

Views

55

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 30, 2021

Copy link to clipboard

Copied

I have exactly the same problem and can't talk to a human to sort it out. Been paying for months and can't use it or cancel it.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 30, 2021

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

To talk to support

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more