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i cannot see / play a Video

New Here ,
Nov 14, 2020

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Hello everybody!
I have the following problem: my program doesn't play anything anymore, I can't see any video and can't jump from frame to frame.
does anyone know how to fix that?

 
 
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Crash, Freeze or hang

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i cannot see / play a Video

New Here ,
Nov 14, 2020

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Hello everybody!
I have the following problem: my program doesn't play anything anymore, I can't see any video and can't jump from frame to frame.
does anyone know how to fix that?

 
 
TOPICS
Crash, Freeze or hang

Views

25

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 14, 2020 0
New Here ,
Nov 14, 2020

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If I close it, it threatens to crash (no response) and I have to close it because of an error message yk

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Nov 14, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Nov 14, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Nov 14, 2020 0