I got MP4 files filmed from an IPhone and premiere only imports the audio in the sequence.

New Here ,
Feb 09, 2021 Feb 09, 2021

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My boss gave me some footage of our production that he filmed on his IPhone. It all appears normal at first like I can view the file just fine but when I try to put it in my sequence only the Audio imports.

I found something that I should update my phone, but since 's not mine and I can't really do that. Is there any way to solve it? I also already cleared the cache...

Thank you guys

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Editing, Error or problem, How to, Import

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 09, 2021 Feb 09, 2021
Most common user error is not source patching the track.Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

source patching.png

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Thank you!

That was the problem! 😄

 

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