I got MP4 files filmed from an IPhone and premiere only imports the audio in the sequence.

[säntis_13]

My boss gave me some footage of our production that he filmed on his IPhone. It all appears normal at first like I can view the file just fine but when I try to put it in my sequence only the Audio imports.

I found something that I should update my phone, but since 's not mine and I can't really do that. Is there any way to solve it? I also already cleared the cache...

Thank you guys

[Ann Bens · Accepted solution]

Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

[säntis_13]

Thank you!

That was the problem! 😄