I just installed Premiere Pro 15.2 Opens program immediate ball of death

New Here ,
Jun 08, 2021 Jun 08, 2021

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I just intalled update to Premiere 15.2. The program opens and asks me what file or project I want to open. It let's me choose and then opens it but then I get an immediate spinning ball of death. This happens on every project I try to open. It won't allow me to open any other file from an older version of PP. I get a meessage saying it was created in a newer version. So I am locked out of everything. This is terrible. Can anyone help. Thank you.

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Crash, Editing, Freeze or hang

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Sorry about that Default,

We need a lot more info about your system and media. Not even sure if you're on Mac or PC. One thing you can check, regardless, is the splash screen and note the components that are loading before the SBOD spins. What is the item it is hanging up on? Typically, it's a third party plug-in that has not been updated for the version, and has little to do with Premiere Pro, which is functioning as normal for most of us.

 

Come back with more info and we'll try and help.

 

Thanks,
Kevin

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Thank you for the response.

I am on a iMAC Pro 2017 running Big Sur.

The program fully loads and I can see all files and specifics on the timeline. Then within 2 seconds or right after the splash screen finishes loading the spinning ball of death appears.

I have discovered a work around but it is a pain. I start PP program and select new project. That loads and then I select open project and select a past project that I have work on and it loads with no issues. Bizarre right.

Please let me know if I can give you more info and thank you.

James Schiffman
Video Production Specialist, City of Lakeville
952-985-4418 |
www.lakevillemn.gov
20195 Holyoke Avenue, Lakeville, MN, 55044
952-985-4499

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