Highlighted

I need your help in this

New Here ,
Aug 28, 2020

Copy link to clipboard

Copied

please i am not understanding where is the issue. the same file i tried on my laptop it works fine. 

TOPICS
Crash, Editing, Error or problem, Formats, Freeze or hang, Hardware or GPU

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I need your help in this

New Here ,
Aug 28, 2020

Copy link to clipboard

Copied

please i am not understanding where is the issue. the same file i tried on my laptop it works fine. 

TOPICS
Crash, Editing, Error or problem, Formats, Freeze or hang, Hardware or GPU

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 28, 2020 0
Adobe Employee ,
Aug 28, 2020

Copy link to clipboard

Copied

Hi nmanikrishnan,

Sorry to hear about this. Please try switching the Renderer to Mercury Playback Engine Software Only and check if it's working properly. Also, please check if there is any driver update available for the GPU installed on your system. Hope it helps.

 

Thanks,

Sumeet

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 28, 2020 1
New Here ,
Aug 29, 2020

Copy link to clipboard

Copied

The problem was the GPU as you said but the core issue is the premier pro 2020 version 14.0 so i have downgraded to 2019 and it works fine now. I hope they resolve the issue of the 2020 14.0 version compatability with the Radeon rx 5700xt

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2020 0
Adobe Community Professional ,
Aug 28, 2020

Copy link to clipboard

Copied

Watched the video ... I have no clue what I'm supposed to be seeing though. We need more detail on what you're 1) doing, 2) expecting to see, and 3) are seeing instead.

 

Neil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 28, 2020 0
Ann Bens LATEST
Adobe Community Professional ,
Aug 29, 2020

Copy link to clipboard

Copied

I somethimes see this: have to interprete the alpha channel.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2020 0