I repaired my creative cloud app now premiere and AE won't open

New Here ,
Jun 02, 2021 Jun 02, 2021

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I was prompted by adobe to repair my creative cloud app and now apps like premiere and after effects won't open. Other adobes apps that I use like Illustrator and Audition open fine it's just premiere and after effects. I tried uninstalling and reinstalling, using previous versions, running as administrator, etc. 

 

I even uninstalled and reinstalled the creative cloud desktop app but nothing works. It gets stuck on the loading screen when I try to start premiere and my computer tells me that it's not responding. Thank you for help whoever decides to reply. 

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Freeze or hang

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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OK, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi there,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS)?

Please check out the following article and try the suggestions

Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know if it helps.

 

Thanks,

Nishu

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