I want to cancel my plan

New Here ,
Aug 11, 2020

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I want to cancel my annual plan and do not want to use adobe premiere pro. My laptop is not suitable for this program.
Unfortunately, I cannot change the plan in my account.
What should I do??Premier 2.jpgPremier.jpg

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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I want to cancel my plan

New Here ,
Aug 11, 2020

Copy link to clipboard

Copied

I want to cancel my annual plan and do not want to use adobe premiere pro. My laptop is not suitable for this program.
Unfortunately, I cannot change the plan in my account.
What should I do??Premier 2.jpgPremier.jpg

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

TOPICS
How to

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76

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Aug 11, 2020 0
Most Valuable Participant ,
Aug 11, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Aug 11, 2020 0
New Here ,
Oct 29, 2020

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I've been trying to cancel my plan (I thought I had months ago but I keep getting billed) and everytime I try to use the chat window, it tells me I need to contact my IT support or system administrator.  This is a personal account so it isn't applicable.  Please help me as I've been billed (despite cancelling for two months now).  Thank you

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Oct 29, 2020 0