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im not techy but need help getting rid of this

New Here ,
Jul 29, 2020

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i am not a tech person but when i upload my photos and my audip there is this static green lines that  pops up over all of it. does anyone have any suggestions?  I have never had this issue before 

 

 

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im not techy but need help getting rid of this

New Here ,
Jul 29, 2020

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i am not a tech person but when i upload my photos and my audip there is this static green lines that  pops up over all of it. does anyone have any suggestions?  I have never had this issue before 

 

 

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Most Valuable Participant ,
Jul 29, 2020

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New Here ,
Jul 29, 2020

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ok so i updated the intel and tried the general steps and it is still not helping. is there another soluntion? 

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Adobe Community Professional ,
Jul 29, 2020

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embed.jpg

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

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Peru Bob LATEST
Adobe Community Professional ,
Jul 29, 2020

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What video card and what driver number?

If NVIDIA, make sure you use the latest Studio driver.

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