Import mov DJI

[Régis Bouchu]

Hello,
Cannot import files (mov - h264 - 2.7K) made with a DJI Mavic Pro 2 drone.
The error message indicates "no video and audio stream detected"
Thanks for your help

[R Neil Haugen]

Are they on a drive either internal or attached to the system, or still on the card in a card reader? Some of the time this is an issue, it's because people have just connected a card reader to their computer and are trying to import into Premiere from that. Which often doesn't work.

Neil

[John T Smith]

See my reply in https://community.adobe.com/t5/premiere-pro/unsupported-format-or-damaged-file/td-p/11567684?page=1

[mayjain]

Hi @Régis Bouchu @John T Smith @R Neil Haugen  ,

Sorry for this problem. We have fixed this in the latest beta builds which means you should be able to import these media files in Premiere Pro without converting them in any other formats. This is also on track to be available in normal builds. We will update you soon.

Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please let us know how it goes in the beta build.

Thanks,
Mayjain